Charge/Fee Reviews

“  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else. ”

“  Just Energy Energy Adviser (saleman) comes to my door, and long story short, asks to see my Electric bill from old provider and tells me, "See this 4.1 cents per KWH, this is what your paying just for electricity. Now look down here. See this 10.6 cents per KWH? This is what you're actually paying for electricity after the delivery fees and all other fees and charges, and taxes are added in. 10.6 cents is what you're actually paying for electricity in total. With Just Energy that amount is 9.5 cents."This was the lie (either intentional or not). 9.5 cents is what I paid for electricity and delivery bundled together BUT on one of my bills the overall charge for electricity was 13.5 cents per KWH.The sales guy was either not trained correctly and didn't know what he was talking about or he straight up lied to me. In either case I feel I was scammed.I quit Just Energy after 3 months and when I got my last bill they add $150 to it for reimbursement of the $150 they gave me in Billing Credit to compensate me for the $150 Early Cancellation fee my last provider had charged me.When I called and explained the story above and asked that they waive that reimbursement repayment, I was told that I agreed to the contract on the phone (J E guy called in the the order and then put me on the phone to agree to the terms). Being that the J E guy was comparing my old total charge of 10.6 cents to their 9.5 cents I obviously assumed that that 9.5 cents per KWH was what I was going to pay in total and agreed to the terms on the phone. And when they read you the terms it's like one of those overly wordy agreement statements you're suppose to read (but nobody ever does) before clicking the box agreeing to the terms of whatever it is your signing for.I FEEL LIKE I WAS TOTALLY SCAMMED ”