AEP Energy Customer Reviews

The best review categories for AEP Energy are the order experience, with an average of 2.1 stars, and their billing & account management system, with an average of 1.6 stars.

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Review from Jon

Everything's great, except for how reliable it is.

The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jon from Columbus, OH on June 28th, 2021

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Everything's great, except for how reliable it is.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jon from Columbus, OH on June 28th, 2021

AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nathaniel Flesher from Toronto, OH on July 15th, 2020

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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AEP Needs an Overhaul

We have been in Athens, OH for 2 years now. It feels like we are living in a developing country where there are regular power outages. So far we have had over 4-5 power outages, with one of the outages for over 24 hours in freezing winter weather. Their prices are ridiculously high. We were paying $178/month, and all at once we went up to $360/month and it is not because of wattage usage but because of services in our area. Do not recommend AEP at all.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Steve M from Athens, OH on February 5th, 2021

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No power

Would not let me make a power arrangement. Now my animals have to endure 90+ heat. Thanks aep. Hope your gouging goes well

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Account Management
Likely to recommend

— Aep from Groveport, OH on September 20th, 2022

Horrible Company

Horrible price gouging company. We are on a monthly budget that they said we would pay a certain amount all year around. All of a sudden they send a bill for $529.00 for crappy service. Lots of power surges several times. My husband is on oxygen 24/7 they never sent the form that we would be first in line in case of an outage. I wish we could replace this crappy service. They hire a third party company to take customer service calls and charge the customers for crappy service.

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Account Management
Likely to recommend

— Donna Killam from Grove City, OH on August 13th, 2022

Horrible

Im unable to get electrical anywhere else in my area besides AEP. Worst supplier Ive ever had. Power is out almost every other day for no reason. Rains? Power goes out. High winds? Power goes out. Nice day and not a cloud in the sky? Power goes out. Avoid at all costs if possible.

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Order Experience
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Likely to recommend

— Joshua from Galena, OH on August 7th, 2022

Poor service during outage

In my area on Liberty hill rd, Chillicothe Ohio, we are always the last one to have power restored during any outage. My neighbors just down the road 500 in both directions of my home always seem to have power restored days before we do. The power grid in my area is ancient with very little maintenance done. Im considering going all solar power and do away with this pathetic service and upkeep on my lines. I pay my bill faithfully each month but get a hobos treatment. I have contacted the company on 4 different days telling them of trees down on power lines and each time they say they had no calls made to them about that. AEP is good at giving you the runaround and thats the only thing they are good at!! Shame on them!!!!!

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Randy from Chillicothe, OH on June 16th, 2022

Moral-less company

Had my power disconnected at 11:30am Friday morning. Then that person left on vacation. No one able to restore. Hottest days on record for the summer. Against their own policy/law of same day restoration of power before noon against their own policy of notifying person at home at time of disconnect. Only option is to go to court. No wonder they dont care about their customers. ZERO repercussion. Now, planned brown out without notifying customers? Downright wrong. Even an hours notice allows us to prepare (including stores and gas stations). You have a responsibility with all your power. Do better.

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Likely to recommend

— Irate Customer from Columbus, OH on June 14th, 2022

How to people who operate companies like this sleep at night?

AEP is quick to shut you off. Make your payment before the due date, I mean way before. If theres any kind of delay on your payment (like from your bank) making it into their account you and your kids will be in the cold and dark.

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Order Experience
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Likely to recommend

— Decency Doesn't Apply To Power Companies from 24551 on March 10th, 2022

Rude Customer Service

I used their chat feature to try to work out payment arrangements. The responder gave me a few canned responses. I needed clarification. I was not rude but she hung up the chat before I could rephrase my question. I am thinking the way that she did it, they must be told that it is okay to hang up on people. That actually was my last question so had she answered it, I would not be here but it was really shocking to be typing and the next thing you know, the chat closes. I could have started another chat but if you are having problems paying your bill, I guess it is acceptable for the chat reps to hang up on customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carol from Steubenville, OH on February 28th, 2022

Do not use

Awful company, do not recommend anyone give them a cent

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Likely to recommend

— Customer Without Power from Columbus, OH on February 21st, 2022

AEP is a horrible company

As stated in the title AEP is horrible they didn't tell us they were coming turned off the electricity briefly and fried my PS4 then turn the electricity right back on and before I could get out there to stop them they left. Thanks for nothing AEP. I do not recommend making them your electricity provider.

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Order Experience
Customer Service
Account Management
Likely to recommend

— J. from Mc Arthur, OH on August 31st, 2021

AEP is the worse and a nightmare

AEP is a nightmare. I get depressed thinking about them such a burden and loss of sleep. I'm not sure how this company is the only electric power provider in most area of Columbus as big as Columbus is. The electric charges are ridiculous and it's a shame.