AEP Energy Customer Reviews (Updated April 2025)

Updated as of April 7, 2025

The best review categories for AEP Energy are their billing & account management system, with an average of 2.4 stars, and the order experience, with an average of 1.7 stars.

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Review from Jon

Everything's great, except for how reliable it is.

The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jon from Columbus, OH on June 28th, 2021

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Signing up for power outage notification

A customer service rep named Brandy from AEP did awesome job getting me all set up with these notifications

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— Ron from Newark, OH on April 8th, 2024

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Everything's great, except for how reliable it is.

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— Jon from Columbus, OH on June 28th, 2021

AEP OH will not reimburse for losses

I had a power surge on my property June 12th around 7:30 PM. Had an electrician come up, they told me the neutral ground wire was bad and AEP had to fix it. Because of this, many of my items in my home were destroyed. It wasn't enough to where my home insurance would cover it, but it was definitely above my monthly pay to cover it. I don't make much, enough to pay my bills and eat and MAYBE just MAYBE buy myself something nice. I've been a paying customer for two years. If I'm driving my car and my engine fails and I wreck into 6 people, is it my fault or the engines fault? Exactly, but AEP doesn't seem to understand this common sensibility. They told me because the failure was unprecedented or unplanned that they couldn't reimburse me for anything. Now I'm out of $1200 worth of stuff because of their crappy service and their failure to do preventative maintenance and proper testing on my lines. Everything else is great, but I'd really recommend you put a surge protector that covers unprecedented surges for your items in your home because I've heard of AEP and these surge protector companies just screwing people left and right. I'm currently complaining to the BBB about this and I'm fearful they may shut my electric off if I take further action.

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Likely to recommend

— Nathaniel Flesher from Toronto, OH on July 15th, 2020

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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If you live in Hanging Rock.. you aren't a valued customer

Everytime we have a storm and the wind blows, our power gies out. We live 5 minutes from town and a month ago it was 4 days getting our power back on. Now here it is 3 to 4 weeks later and our power is out again. My husband is on oxegyn and we are already on day 3 now this time with no power again. Everytime you drive by an electric truck everyone is just standing around. I feel like we are not valued customers. It is 2024 and it takes days to fix a pole?

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— We Are Not Valued Customers. from Ironton, OH on May 24th, 2024

AEP Needs an Overhaul

We have been in Athens, OH for 2 years now. It feels like we are living in a developing country where there are regular power outages. So far we have had over 4-5 power outages, with one of the outages for over 24 hours in freezing winter weather. Their prices are ridiculously high. We were paying $178/month, and all at once we went up to $360/month and it is not because of wattage usage but because of services in our area. Do not recommend AEP at all.

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— Steve M from Athens, OH on February 5th, 2021

Most Recent 1 Star Reviews

23 Customer Reviews Written Overall

Read All 1 Star Reviews

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Customer service

Extremely poor service. Refused to answer my questions. Very poor communication.

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— Robert Parks from Otway, OH on September 28th, 2024

Bad Buisness

They are horrible about getting back to you and they dont push the right buttons on there key boards from home . And they dont care either

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— Robert Ridener from Circleville, OH on May 21st, 2024

Transfer Service

I transferred service recently, the initial customer representative confirm everything is okay with the transfer. Down the road, my service was disconnected. I called AEP, they explained need minimum payment never told originally. If there's another provider in my area I would consider new service.

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— Jacque from Columbus, OH on March 14th, 2024

Not friendly

Not very friendly over the phone. Only interested in getting your money.

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— Be Cautious! from Lima, OH on November 29th, 2023

No power

Would not let me make a power arrangement. Now my animals have to endure 90+ heat. Thanks aep. Hope your gouging goes well

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— Aep from Groveport, OH on September 20th, 2022

Horrible Company

Horrible price gouging company. We are on a monthly budget that they said we would pay a certain amount all year around. All of a sudden they send a bill for $529.00 for crappy service. Lots of power surges several times. My husband is on oxygen 24/7 they never sent the form that we would be first in line in case of an outage. I wish we could replace this crappy service. They hire a third party company to take customer service calls and charge the customers for crappy service.

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— Donna Killam from Grove City, OH on August 13th, 2022

Horrible

Im unable to get electrical anywhere else in my area besides AEP. Worst supplier Ive ever had. Power is out almost every other day for no reason. Rains? Power goes out. High winds? Power goes out. Nice day and not a cloud in the sky? Power goes out. Avoid at all costs if possible.

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— Joshua from Galena, OH on August 7th, 2022

Poor service during outage

In my area on Liberty hill rd, Chillicothe Ohio, we are always the last one to have power restored during any outage. My neighbors just down the road 500 in both directions of my home always seem to have power restored days before we do. The power grid in my area is ancient with very little maintenance done. Im considering going all solar power and do away with this pathetic service and upkeep on my lines. I pay my bill faithfully each month but get a hobos treatment. I have contacted the company on 4 different days telling them of trees down on power lines and each time they say they had no calls made to them about that. AEP is good at giving you the runaround and thats the only thing they are good at!! Shame on them!!!!!

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— Randy from Chillicothe, OH on June 16th, 2022

Moral-less company

Had my power disconnected at 11:30am Friday morning. Then that person left on vacation. No one able to restore. Hottest days on record for the summer. Against their own policy/law of same day restoration of power before noon against their own policy of notifying person at home at time of disconnect. Only option is to go to court. No wonder they dont care about their customers. ZERO repercussion. Now, planned brown out without notifying customers? Downright wrong. Even an hours notice allows us to prepare (including stores and gas stations). You have a responsibility with all your power. Do better.

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— Irate Customer from Columbus, OH on June 14th, 2022

How to people who operate companies like this sleep at night?

AEP is quick to shut you off. Make your payment before the due date, I mean way before. If theres any kind of delay on your payment (like from your bank) making it into their account you and your kids will be in the cold and dark.

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— Decency Doesn't Apply To Power Companies from 24551 on March 10th, 2022

Rude Customer Service

I used their chat feature to try to work out payment arrangements. The responder gave me a few canned responses. I needed clarification. I was not rude but she hung up the chat before I could rephrase my question. I am thinking the way that she did it, they must be told that it is okay to hang up on people. That actually was my last question so had she answered it, I would not be here but it was really shocking to be typing and the next thing you know, the chat closes. I could have started another chat but if you are having problems paying your bill, I guess it is acceptable for the chat reps to hang up on customers.

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— Carol from Steubenville, OH on February 28th, 2022

Do not use

Awful company, do not recommend anyone give them a cent

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— Customer Without Power from Columbus, OH on February 21st, 2022

AEP is a horrible company

As stated in the title AEP is horrible they didn't tell us they were coming turned off the electricity briefly and fried my PS4 then turn the electricity right back on and before I could get out there to stop them they left. Thanks for nothing AEP. I do not recommend making them your electricity provider.

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— J. from Mc Arthur, OH on August 31st, 2021

AEP is the worse and a nightmare

AEP is a nightmare. I get depressed thinking about them such a burden and loss of sleep. I'm not sure how this company is the only electric power provider in most area of Columbus as big as Columbus is. The electric charges are ridiculous and it's a shame.

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— Anonymous from Columbus, OH on June 19th, 2021

Cant return the lower on for more than 2 days

I am trying to return the power on to my place for 2 days and they keeps saying your case is reviewing

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— Haitham from Columbus, OH on May 4th, 2021

Bad!

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— P from Martinsburg, OH on March 3rd, 2021

Random Bill Jumps

With AEP I started out with only a 40 dollar bill and I live alone. It went up last year this time like expected. However this year it doubled with no changes other than an average of 10 degrees with weather. I asked about usage and they said it was about the same maybe a little higher. However this year, MY BILL DOUBLED FROM LAST YEAR. And when I called and asked they basically said your temperature is too high for average usage and temperature is lower this year. Then proceeded to tell me theres nothing they will do even though my usage is roughly the same. If it wasnt for this company being the only one in my area I would not recommend them. By the way the bill went from $117 to $279 from December 2019-December 2020

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— David C from Athens, OH on January 11th, 2021

I FUCKING HATE AEP

Worst company ever! Electric goes out when it rains. Today it went out for no reason and wont come on for another ten hours. Fuck you AEP hope you go out of business. I cant believe your in business anyways with all these poor reviews. I will make sure to give this company additional reviews that will be awful!!!

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— Brian from Galena, OH on July 6th, 2020

I thought monopolies were against the law?

There is literally nowhere to get electricity except AEP where I live. I recently moved and for some reason the post office didn't bring my mail until a month later. By that time I was two months behind on my bill an AEP shut my electricity off whem it's 23 degrees outside and I have kids in my house. I looked in my mailbox and there was my first bill finally with my new account number on it that I needed in order to pay my bill on time. I called customer service and spoke to a supervisor and they both told me it was too bad and it wasn't their fault literally. I had to call the corporate office to actually get ahold of someone that was willing to waive the $53 reconnect fee that I didn't have that I was forced to borrow money to pay for so my kids wouldn't freeze to death trying to get my electric turned back on . Don't waste your time looking up AEP customer service cuz they will not help you. Look up the corporate office in Columbus they will actually listen to your problems

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— Angry Ohio Resident from Zanesville, OH on January 17th, 2020

Customer Service sucks

Have called put on hold 5 times they never pick up whet on chat they never get with you e mailed have never got a reply. after 5 days of calling and sending chat mesg with no one getting back to me some one did and told me to fix the problem i had to call in the first hr of the problem. told them i had been trying and they said sorry and cut call off

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— Carl from Steubenville, OH on December 9th, 2019

TERRIBLE EVERYTHING!!

I have been dealing with a billing issue with AEP for over 4 months!! Such a terrible experience and poor customer experience and service. When you call it takes FOREVER to get to someone who then is incompetent and usually has to transfer you. This is a terrible company with a very dissatisfied customer.

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— Molly from Columbus, OH on March 13th, 2019

Negative 1 REVIEW Company and Customer Service is awful and is the biggest SCAM- do not USE

Horrible experience- liars and over billed over 500 bucks and customer service is horrible!!!!!!!!

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— Ford from Columbus, OH on January 14th, 2019

Horrible company

Horrible customer service, sent my account to collections with no notice. I have DPL as the local company and AEP was the Supplier. their rates went through the roof and the customer rep would not help at all. I switched because of this. then I got a collections notice less than a month later for a balance of less than $50. What company doesn't contact the customer first and just sends someone to collections. I have no problem paying them as I have since I found out what was owed. Now I have to fix the credit ding because of this. I would not recommend this company to anyone.