CleanSky Energy Customer Reviews

The best review categories for CleanSky Energy are their customer service, with an average of 3.1 stars, and the order experience, with an average of 3.0 stars.

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OH Energy Ratings's Silver Tier providers are tremendous Ohio electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Review from Lorna Grimm

Thanks Karla for all your help today!!

Renewed my utilities with Karla today. She is very friendly, knowledgeable and helpful. She was able to answer all my questions also.

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Likely to recommend

— Lorna Grimm from Warren, OH on November 3rd, 2021

We are incredibly grateful that you took the time out to tell us about your experience, Lorna! We are happy to hear that Karla provided you with great customer service and was so helpful! We hope to serve you for many years to come! Have a great day!

— CleanSky Energy

Most Recent 5 Star Reviews

19 Customer Reviews Written Overall

Read All 5 Star Reviews

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Likely to recommend

Good

Customer service Joel was extremely helpful and explained the confusing costs to renew my contract at a lower price that was much better for me. THANK YOU JOEL.

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— Joanne C. Brandt from Mansfield, OH on April 19th, 2023

Thank you for this kind review, Joanne. It's great to hear that Joel provided you with our affordable renewable rates. We appreciate loyal customers like you. Have a wonderful day!

— CleanSky Energy

Renewal Experience

When my renewal notice arrived in my e-mail, I immediately contacted CleanSky to ask about rates with the purpose of renewing my contract. I was informed of all the prices available to be able to make my decision. The overall experience was smooth and very pleasant. I highly recommend CleanSky. georgeta schwartz

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— Georgeta Schwartz from Cleveland, OH on March 29th, 2023

Thank you so much for the 5-star review, Georgeta. We like when our customers share their wonderful experiences and tell others about our affordable rates. You're awesome, and we hope to serve you for many years to come.

— CleanSky Energy

Cheaper bill

Happy to know that my bill will be lowered

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— Stacy from Caldwell, OH on September 29th, 2022

We strive to provide affordable rates to our customers. Thank you for the 5-star review, Stacy.

— CleanSky Energy

Had a bad experience years ago with a different company......looking forward to a good experience this time

Everything seemed easy and open and transparent...looking forward to more good experiences from this opportunity

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— Lester Pate from West Chester, OH on June 15th, 2022

Thank you so much for the 5-star review, Lester! Were glad to hear that you are satisfied with our service. We look forward to doing business with you for many years to come!

— CleanSky Energy

Eds perspective

Professional and courteous, helpful customer service

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— Edwin Miller from New Philadelphia, OH on February 2nd, 2022

We appreciate your kind words, Edwin! CleanSky Energy thanks you for your continued business, loyalty, and positive feedback! We are always happy to hear from our customers. Have an awesome day!

— CleanSky Energy

Eds perspective

Joshua was extremely professional and he went over and above to get me back on track with Clean Energy. Thank you so much and keep up your excellent work in a world of machines,

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— Edwin Miller from New Philadelphia, OH on January 28th, 2022

We appreciate your kind words, Edwin! Customer service is important to us. We are happy to hear that Joshua was able to provide you with such an exceptional experience! We are grateful to have you as a customer and will always be here to help. Have a great day!

— CleanSky Energy

PA Energy Ratings

I was happy for the promotion and the reduced rates offered to me. Thanks

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Likely to recommend

— Sorie Ibrahim Koroma from Tallmadge, OH on January 5th, 2022

Hi Sorie, thank you for your review. We strive to provide our customers with great service and affordable rates. We appreciate you for choosing CleanSky Energy. We look forward to your business!

— CleanSky Energy

Thanks Karla for all your help today!!

Renewed my utilities with Karla today. She is very friendly, knowledgeable and helpful. She was able to answer all my questions also.

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— Lorna Grimm from Warren, OH on November 3rd, 2021

— CleanSky Energy

Great company

It was great they were kind an respectful

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— Paul Wood from Canton, OH on November 3rd, 2021

Awesome, thank you so much for your 5-star rating, Paul! We are glad to know that we are providing you with exceptional service. Thank you for being a valued customer!

— CleanSky Energy

Great customer service and prices

Great team. Very knowledgable

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— Rae from Ashtabula, OH on June 30th, 2021

Thanks for the great review, Rae. We appreciate you telling others about your experience and look forward to doing business with you for many years to come!

— CleanSky Energy

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

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Gas and Electricity Supply

My experience has been great and my rates are reduced and reasonable

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— Larry from Springfield, OH on March 27th, 2023

Thank you for the kind review, Larry. We hope you enjoy your affordable renewable rate, and we're here to serve you for years to come. Have a wonderful day!

— CleanSky Energy

Satisfied so far

Very informative

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— Satisfied from Barberton, OH on February 16th, 2022

Thanks for the great review, Satisfied! We are pleased to know that you are happy with our service and look forward to doing business with you for many years to come!

— CleanSky Energy

Clean Gas

I have just enrolled with CleanSky Energy. I love Im doing something for cleaner air! Great information about changing plans. Customer service is great! I bundled with my electric and Im hoping for a difference on my bills!

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— Val McCort from Barberton, OH on October 22nd, 2020

Thank you so much for your kind review, Ms. McCort! We definitely strive to give our customers the best rates all while being environmentally friendly. We are so glad that you are part of the CleanSky Energy family and look forward to your business for many years to come! Have a great day!

— CleanSky Energy

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Watch your bill

DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

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— Ross G from Columbus, OH on June 10th, 2021

Thank you for your review, Ross. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date of 02/18/2021. Our records show that two expiration notices were sent to the email address and mailing address we have on file on 12/25/2020. If you could give us a chance to make things right. Your concerns have been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

Rate increase not communicated

Had Titan for a 1 year contract. Competitive prices. Satisfied with service. When contract expired, I intended to just continue having Titan supply our electric. However, I noticed the generation and transmission portion of my bill suddenly more than doubled, went from 5.8 cents/KWh to 12.25 cents/KWh. I called and found if I sign up for another year it drops back to 5.79 cents/KWh, which I did. However now I am saddled with a couple of months of significantly higher charges until the new contract takes effect. This is the kind of thing that just frustrates me to no end. At no time was I made aware that the price more than doubles on a monthly basis until I realized my bill was unusually high for this time of year. Remember, business goes where it's invited, and stays where it's well treated. Titan, if you want to retain customers you must treat them better than this.

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— Harry Shaw from Strasburg, OH on October 5th, 2017

Good morning Mr. Shaw,

We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.

Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.

Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.

Best regards,
Titan Gas and Power

— CleanSky Energy

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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I was hustled & I rescinded

A door-to-door sales rep for Clean Sky came to me and persuaded me to switch. She was personable and helpful but employed high pressure tactics and capitalized on my confusion about the energy choice program. I have rescinded!

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— WendyOhio from Xenia, OH on May 19th, 2022

Thank you for your review, Wendy. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. At CleanSky Energy we strive to provide the best experience we can for our customers. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

Don't be fooled by Titan

While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage!

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— K. Angelo from Broadview Heights, OH on August 2nd, 2019

Good afternoon K. Angelo,

Titan Gas and Power sincerely apologizes for the delay in your responding to your review.

I apologize that your experience with Titan Gas and Power was not a pleasant as we would have hoped. We truly value each customer and hate to lose you as a customer. We have been making some big changes within our company and are currently under New Management. Titan Gas and Power hopes that you will consider giving us another chance in the future.

Your customer experience truly matters to us. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.

Best regards,
Titan Gas and Power

— CleanSky Energy

Most Recent 1 Star Reviews

29 Customer Reviews Written Overall

Read All 1 Star Reviews

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SCAM.

This is an absolute scam. The ladies that came to our door told my husband and I that we pay like 14-16 cents per KW with Ohio Edison, and if we switch to their company we would only have to pay 5 cents per KW.
Which is the literal OPPOSITE of what we are currently dealing with now, so they lied straight to our faces acting as if they were doing us a favor.
My bill is more than double. It is the highest it has ever been at this residence and there is absolutely no reason for it. We were also just told that we are stuck until April, due to a contract.

All in all, 0/5 stars.
With that being said, I HIGHLY recommend just sticking with Ohio Edison, customer service helped set us up with a more affordable payment plan until the contract is up.

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— Kailee from Enon, OH on February 27th, 2023

Thank you for your feedback, Kailee. We are sorry to hear about your disappointing experience. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience with your account details to resolve your concerns, at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

THEY KEEP CALLING!

I told one Cleansky caller to remove me from their calling list. They keep calling from multiple phone numbers so blocking doesn't work.

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— Cece from Akron, OH on October 18th, 2022

Thank you for your review, Cee. This is concerning to hear and not the type of customer experience that we would want you or anyone to have. Please send your information to CustomerConcerns@CleanSkyEnergy.com. So, we can add you to our internal Do Not Contact list to ensure that you are not contacted by any entity representing CleanSky Energy. We look forward to hearing from you.

— CleanSky Energy

Jacked up my rates, THEN wanted to offer me a good rate after I'd left

I was a customer on a fixed rate plan. When that plan expired my rate per thousand cubic feet nearly tripled. When I noticed the increase I shopped around, found a better rate and changed suppliers. After that, the calls started, and even after I said that I had already changed suppliers, they kept calling. After several weeks I finally answered another, which only made me angry. They wanted to offer me a new, lower rate. I know two things, 1) had I not noticed the rate increase CleanSky would have gladly let me continue paying that higher rate for months on end (I noticed it after 2 or 3 months) without an offer of a better rate and 2) had CleanSky contacted me prior to my contract expiring and put 1/4 of the effort they have invested in trying to get me back into offering me a better rate than the gouge-your-eyes-out rate they bumped me up to I would still be a CleanSky customer. Their tactics are underhanded and I won't do business with them again.

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— Ripped Off In Ohio from Cortland, OH on October 6th, 2022

Hello Joseph, thank you for your review. This is very concerning to hear. It is our goal to provide our customers with great service and affordable rates. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date. Our records show that expiration notices were sent to the mailing and email addresses we have on file. We would like to turn your negative experience into a positive one. Please email us at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing from you.

— CleanSky Energy

Ripoff

I was signed up under false pretenses then left on hold for nearr30 minutes before I even talked to customer service to cancel and then I still got billed AFTER I cancelled

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— Disgruntled In Ohio from Middletown, OH on August 18th, 2022

Thank you for your feedback, Linnea. We were experiencing a longer than normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. I was able to locate your account it appears that your account has been closed since 08/08/2022, as determined by the utility. We apologize for any inconvenience you may have experienced. We hope you have a wonderful day!

— CleanSky Energy

Deceitful door to door sales

The rep came to my door and tried to get me to believe he was from my apt complex. Said he was comparing usage. Filled out forms on his phone then wanted me to authorize. I took the time to read the fine print and realized he was getting me to switch providers. I had repeatedly stated that I had just switched to a provider, but he kept saying vague things about AES. I refused to authorize and shut the door on him. I will NEVER go with this company! Dishonesty and deceitfulness are deal breakers!

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— Honest Citizen from Fairborn, OH on June 2nd, 2022

Thanks for your review, Honest Citizen. Allow us to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives who contact prospective customers are conducting themselves in a professional and truthful manner and will be addressing this immediately. We would like to confirm that your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com and refer to this review to address your account concerns. We look forward to hearing from you.

— CleanSky Energy

Spam calls

Constantly calling from multiple numbers even though I have asked repeatedly to be removed from their calling list. It's to the point of harassment.

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— Joe from Eaton, OH on February 17th, 2022

Joe, this is concerning to hear. Allow me to begin by assuring you that we take these types of complaints very seriously. We will be addressing this immediately. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.

— CleanSky Energy

Unsatisfied

Not Happy At All. My Bill Jumped from 147 last month To 288 this month.High Way Robbery For A One Bedroom Apartment.I Will Be Canceling

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— Tonja Cottrell from Canton, OH on February 9th, 2022

Hi Tonja, this is definitely concerning to hear and not the type of customer experience we would want you or anyone to have. Our records show that you have already spoken with a Customer Service Representative, and they were able to assist you with your account concerns. We sincerely apologize for any inconvenience you may have experienced. We hope you have a wonderful day!

— CleanSky Energy

Herassment at it's finest .

I have been asking for over 6 months to be removed from their calling list. Then they call me again today I went off. I block their phone number and then they come up with another phone number to call from if I receive one more call from CleanSky Energy I will file Phone harassment charges. I'm Done

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— Mr And Mrs. Glayden Sharp from North Robinson, OH on January 19th, 2022

Thank you for your review, Mr. and Mrs. Glayden Sharp. We truly apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. We will be more than happy to address this immediately with the appropriate department. Please email us the phone number where you wish to no longer be contacted. Connect with our Escalations department at your earliest convenience at customerconcerns@cleanskyenergy.com so that we can add you to our internal do not contact list to prevent you from being contacted in the future by any entity representing our service. We look forward to hearing back from you.

— CleanSky Energy

I THOUGHT PRICE GOUGING WAS ILLEGAL IN OHIO UNDER THE PUCO'S WATCHFUL EYE?

Dominion Energy Ohio included these Buffoons as a participating supplier for Customers enrolled in their Energy Choice program. When I received my most recent bill dated December 6, 2021, the shock I endured from this obvious error made by a disgruntled employee banging keys in accounting, I damn near fell out of my chair. My bill had doubled the previous months dollar total, but reflected only a ma art of the morning, it became obvious Clean Sky energy should never have been considered a viable supplier by Dominion Energy. Clean Sky increased my cost per MCF a staggering 52.05% over the rate I was charged at the beginning of 2021 and the total fees Clean Sky Energy invoiced on my last statement had a dollar amount for their portion alone, greater than my monthly invoice totals from April thru November 2021. These included Dominion and Clean Sky racketeering's collective fees. There can be no justification or feasible explanation for what I found so in closing I would urge those enrolled in Dominion Energy Ohio's Energy Choice Programs to be vigilant in reviewing their Monthly Statements. Fortunately for me, this is the last invoice I'll receive from these Utility Buffoons negating their ability to darken my mailbox and taint my disposition for the day. God Bless

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— Big Rich from Tallmadge, OH on December 15th, 2021

Thank you for your review, Rich. Our goal is always to ensure that our customers have a positive experience. Please contact us at your earliest convenience with your account information and refer to this review at CustomerConcerns@cleanskyenergy.com. We would like the opportunity to at least review your issue to reach an amicable resolution. We look forward to hearing back from you.

— CleanSky Energy

What do you mean by title?

Why are they so expensive at least 3 times what I was paying?

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— Ken from Mount Vernon, OH on September 4th, 2021

Hi Ken, thank you for your feedback. We strive to provide our customers with great service and affordable rates! It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact them with your account details at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.

— CleanSky Energy