Billing Reviews

“  Just a warning...pay close attention to when your contract expires. They have predatory billing practices.

I didn't realize that my term had expired. But I wasn't that concerned because it would just be fair market prices (I thought). My rates had quadrupled before I realized there was a problem. I did try to talk to customer service to be made whole they offered me an insult and Said it was the best they could do. The service itself we never had a problem with, but they are a bad faith company. Be careful. ”

“  I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed. ”

“  we had no issues switching or issues with billing so never had to call customer service ”

“  In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable. ”