Billing Problems and Complaints (550 reviews)
No surprises. Dependable.
“ In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable. ”
October 31st, 2016
Bill pay problem
“ I am in Texas. I mailed my payment to them on the 6th along with 2 other bills from the same mailbox. The other 2 bills posted to my account on the 12th. I got a disconnect notice from infinite energy on the 18th. Customer service explained to me that billing was done in Texas and reported to them. He was not allowed to tell me if it was a contract service but he did tell me that they have had many other complaints. I set up auto pay so we will see how that goes. ”
September 19th, 2013
Initial sign up
“
Will wait until I start getting the service and see the first couple billing statements to see if your company is on the up and up.
ps. billing and account rating of one star only means I have not been billed yet but your system doesn't allow me to bypass that question. ”
April 22nd, 2023
Everything's great, except for how reliable it is.
“ The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter. ”
June 28th, 2021
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