Billing Reviews

“  I am in Texas. I mailed my payment to them on the 6th along with 2 other bills from the same mailbox. The other 2 bills posted to my account on the 12th. I got a disconnect notice from infinite energy on the 18th. Customer service explained to me that billing was done in Texas and reported to them. He was not allowed to tell me if it was a contract service but he did tell me that they have had many other complaints. I set up auto pay so we will see how that goes. ”

“  Will wait until I start getting the service and see the first couple billing statements to see if your company is on the up and up.

ps. billing and account rating of one star only means I have not been billed yet but your system doesn't allow me to bypass that question. ”

“  The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter. ”

“  I have been a Star Tex Power customer for the past 2 and half years. Although their rates were a little higher than their competitors their billing and customer service was always great.
However, my 12 month fixed rate contract recently expired and my 8.750 rate went to 13.390 on my next billing cycle. Evidently they don't mind gouging their current customer base with an excessively higher rate and really don't mind retaining current customers! I felt taken advantage of (screwed to us the popular venacular). Obviously, I went with one of their competitors renewing with a 7.9 fixed rate. Good bye and good riddens Star Tex Power. I hope you figure out that treating your current customer base fairly and equitablely is what keeps you in business. ”