Disconnect Reviews

“  Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls. ”

“  Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service ”

“  Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER ”

“  Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late. ”