Disconnect Reviews

“  Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)

I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission. ”

“  Terrible company. Went to them to try to give another company a try when I decided to leave reliant, terrible mistake on my behalf.
Every bit of their business is shady. They do not send confirmations when you pay online. I am in my 20s, I don't enroll for paper billing for anything, yet they never sent my bills paperfree online as requested. I submitted the paperfree request multiple times, because every month I wad late because they did not email the bill! By the time they mailed the bill and it was delivered, the disconnect bill was being delivered the same or next day, adding a damn late fee! I was with them from March, I believe, until the end of July, I received 3 emails from them, the final bill, the initial confirmation that I requested service, and the account information. Not a single monthly bill or payment confirmation.
My service has been ended with them for 3 weeks, yet somehow my final bill is still increasing.
Bills were astronomically high, hard to get on the phone with someone, the bill issues. I was with reliant for 6 years, I believe, honestly didn't have issues with contacting them, receiving or paying bills, confirmation emails, just the bills kept getting higher when you had to renew your contract. I was going to go back to them, but tried green mountain just because the plan I wanted to go back to with reliant was cheaper with green mountain.
Just stay away from Just Energy ”

“  They have fees for everything 10$ late fees. The bill is always high at least 70$ 20-30$ more than South. I only have hot water on gas and heat in the summer and in the summer months it's still 70$ they will charge you a 25$ fee if they disconnect. They are not willing to work with you at all it's a pretty bad company. They are in it strictly for the money with all the hidden fees and lack of assistance. Do not use this company it's highway robbery. ”

“  First Energy did not conduct business in an incompetent way, but Ohio Edison conducts business like a scam risk seeking to get reconnection fees from clients. I started new service at a new address. I never received a bill in the mail as requested. One of the genius representatives enrolled me in online billing instead. So, instead of receiving a paper bill, I received a disconnection notice stuck in my door. I paid the bill and I called about the missing bill and then requested another paper bill again, but to no avail. Another genius rep. failed to get this rightno bill, but this time, 15 days later, my service was disconnected a matter of hours after the due date. In other words, the missing bill was due April 16fh and the service was disconnected the morning of April 17thno phone call, email, or notice. Its a scam an 0 accountability on Ohio Edisons part. i called and waited for a return phone call for 3 hours on the 17th and again for over an hour wait to speak to Hannah. She was the worst one yet with her condescending and unaccountable tone. This company sucks canal water and consumers need more choice in this marketplace. Hence the reason they think they can treat customers any way they choose. Disappointed & Frustrated ”