Problems with Fees and Charges (616 reviews)



Rate increrase the 2nd time around.

(4.2 / 5)

“  Happy the first go around with CenterPoint however, when I received my re-up letter, the rates were 3.5 to 3.6. I found a much lower fixed rate2.7 from another supplier. You need o find savings where you can as the supplier charge is the only thing you can impact as all other charges on your bill are fixed and out of your control. ”

— Danny Crockett
November 13th, 2019

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback, please let us know if we can be of service to you in the future.

Sincerely,
Customer Care

Responds November 13th, 2019


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Great rate until your contract ends-beware!

(4.2 / 5)

“  All the reviews are right until your contract is up. Then the fees and rates cause your normal bill to go to 3-4 times the amount. They dont offer decent or low rates for existing customers. The power to chose website is useful and there are other viable options out there. ”

— Janet Kingsley
July 14th, 2018

Hi, Janet, thank you for taking the time to tell us about your experience. Unfortunately electricity markets vary a lot, and prices are different from year to year, so sometimes we have to offer plans higher than what you last had, though sometimes we get to offer lower as well. All of our prices are the same for both new and existing customers, though.

From your message, it sounds as though your account may have rolled onto a variable rate when your contract ended. We often have more competitive options available for you to choose, however. Thanks for your review, and give us a call if you'd like to learn about more pricing options.

Responds August 24th, 2018


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Finally happy with an electric provider

(4.2 / 5)

“  This is my 4th electric company. And, so far the best. Their rates are reasonable. The usage emails are helpful and nice to compare with the previous month. Customer service is helpful and friendly. I have had bad luck with other companies. Hidden fees and horrible customer service. I will highly recommend Champion. ”

— E Berger
March 3rd, 2015

Thanks for choosing us. We hope to be your last electricity company and that you stay with us for years to come!

Responds November 5th, 2015


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