Read Just Energy Customer Reviews and Compare Just Energy Rates
Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.
Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.
Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.
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Updated as of June 03, 2026
The best review categories for Just Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Review from Edd Smith
Edds report
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Edd Smith
from
Crockett, TX
on
September 28th, 2018
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
False advertisement, scam, vaulter
| A nice man persistently kept me standing there talking about my electric bill when I just ran into Sams club after working all day for a few needed items on a Friday night. He insisted this would make my bill cheaper and it was needed. He was flirty, well dressed & suave. I explained how I couldnt afford a higher bill, I was on a payment plan already. He assured I would get a gift card for sams, I needed this, it would make my bill overall better & cheaper by securing a rate and not interfere or give any problems. Everything was a lie. I never received a sams club gift card, he was only out for a sale for himself, it made me ineligible for my payment plan, doubled my electric bill per month. I now have a shut off notice and no way to get in another plan because this manipulative con & Just energy who trained him to work for them in this manner have scammed me, Im left in a horrible situation with my finances, budget, electric bill, stress level and payment history with a utility company Ive been with for years. This company will rob you and not offer any reassurance, responsibility or resolution. They bully their way with their mouth into your utility bill getting all of your information and interfering. They want nothing but a gain for themselves. STEER CLEAR! | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jennifer
from
Akron, OH
on
February 28th, 2025
Total Scam - DO NOT SIGN CONTRACT
| I was stopped outside Kroger and the salesmen were so helpful and I thought they explained everything. Until I got home and saw the monthly service charges were going to cause me to pay more every month, not save me money. So I called the next day, July 30, to cancel. I canceled within the 7 day period, 2 full weeks prior to my billing cycle starting. And yet, when my August bill arrived, Just Energy was listed as my supplier and my bill was over $200. When I called JE, the rep told me he saw I canceled 7/30, and offered me a $50 gift card emailed to me in response. No! I am not paying for a service I canceled before it went into effect. I was told it was the electric company that was at fault because it could take up to 2 billing cycles to reflect the change. The electric company shows that JE enrolled me Sept 2, and cancelled it Sept 18. How does that even work?! This company is a scam. Save your money and frustration and go somewhere else. | |||
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| Likely to recommend |
—
Heather
from
Dayton, OH
on
September 25th, 2024
Representative LIED!
|
I would like to cancel this contract. I was at Kroger when your representative approached me yesterday. He quoted me a rate of 6.9 cents per kilowatt. When I got home and read this contract, it states over 8 cents per kilowatt. Please cancel this NOW! And inform your representatives to say the truth! He did not show me what I was signing, just told me to hit the blocks for automatic signatures. The blocks and writing was so small I couldnt read it. I am very upset. Please address this request ASAP! I do not want to wait for the billing cycle to start!
Thank you for your prompt response, Betty Livesay |
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| Plans & Pricing | |
| Order Experience | |
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| Likely to recommend |
—
Betty Livesay
from
Dayton, OH
on
November 23rd, 2023
Hi Betty Livesay,
We deeply regret to learn if any misinformation was provided to you. We strive for the best customer experience and would like to be able to provide you with same optimal experience. It will be a pleasure to look into this enrollment for you. We thank you so much for your patience while resolving your concern and giving us the opportunity to assist you. Your feedback is very valuable to us. We will be contacting you shortly. At your convenience you can also contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am 7pm ET, Monday-Friday. Thank you!
— Just Energy
