Updated as of July 2, 2025
The best review categories for Santanna Energy Services are their plans and pricing, with an average of 3.6 stars, and the order experience, with an average of 3.6 stars.
OH Energy Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.
Review from Ralphie
Good Company
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ralphie
from
Akron, OH
on
January 16th, 2021
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
First time
| It was a simple online process. Very easy to make the change. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chuck
from
South Point, OH
on
July 29th, 2024
Pays to shop rates
| Highly satisified | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ed
from
Mansfield, OH
on
March 30th, 2024
Loving Santanna
| My electric bill has been cut in half since enrolling with Santanna. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nicky
from
Ney, OH
on
February 20th, 2024
Santanna Energy
| Like and will use again | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rush
from
Springfield, OH
on
January 15th, 2024
Light still on
| Because it to simple to change. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
DJF
from
Ney, OH
on
September 11th, 2023
Satisfied
| They provided a good rate | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Satisfied
from
Dublin, OH
on
September 10th, 2023
Mary
| As my answers above show the whole process was very easy and I am saving money with Santana compared to my previous company. Very satisfied with Santana!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary
from
Vermilion, OH
on
August 7th, 2023
Easy Energy
|
Needed to find a reliable and reasonable energy supplier. Santanna energy made
that easy to do with accurate information,reaasonable rates and a family type persona. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jack Foutty
from
West Farmington, OH
on
August 6th, 2023
Great price, same service.!
| It was an easy transition to Santana, I'm happy l switched. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Brunswick, OH
on
March 28th, 2023
Excellent
| Friendly customer service, questions answered, transfer made. Haven't received my first billing as yet, but sure things will be fine. They also have programs I was not aware of when I called to inquire and may take advantage when I get settled on | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Debby
from
North Royalton, OH
on
March 25th, 2023
Excellent savings
| It was very easy to shop for a new gas supplier when I heard my supplier was raising their rates. My bill dropped $37.00 a month. Being on a limited income, this really helps me a lot. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dmg
from
Toledo, OH
on
January 11th, 2023
Santanna Energy
| Using Santanna Energy Services was easy and seamless. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
DJT58
from
Amherst, OH
on
December 9th, 2022
Changing Times
| The transition was smooth and handled efficiently. We find that is not always the case as we have to make adjustments in 2022. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Coy
from
Savannah, OH
on
August 4th, 2022
Rate switchover
| Very Good! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Doug Dickerhoff
from
Canton, OH
on
June 15th, 2022
Santanna Energy - Look at it you may be pleasantly surprised
| After a very smooth transition from old supplier, it appears that I am saving about $40-60 per month on my electric bill. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Newton
from
Akron, OH
on
May 7th, 2022
Smart Move
| Easy change and obviously for the best. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Neil
from
Akron, OH
on
April 24th, 2022
Great provider
| Easy and reasonable pricing | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lkik
from
Youngstown, OH
on
April 1st, 2022
No Problem
| No issues | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael
from
Sheffield Lake, OH
on
November 25th, 2021
Santana Energy, a trusted source!
| Santana Energy has thr BEST price for natural gas going for Eastlake, Ohio! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joel
from
Eastlake, OH
on
October 14th, 2021
Santana service
| We have used Santana in the past and had a great experience, came back again now. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
CAB
from
Bedford, OH
on
August 4th, 2021
Switching to santanna
| Everything was easy and the transition was absolutely seamless | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Change Supplier
from
Olmsted Falls, OH
on
August 2nd, 2021
Review of Santanna Energy Services
| Customer service was great....friendly fast and efficient. Have had no issues with any part of the experience. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim
from
Mason, OH
on
July 18th, 2021
Santanna Energy Review
| The prices are good and delivery has been fine. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Santanna Energy Review
from
Dublin, OH
on
July 5th, 2021
New customer
| So far has been way cheaper....we will see after my 6 month fixed rate plan is over..... wondering what they offer afterwards.... but I have saved 130$ ...after one month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Phil Yacobucci
from
Cleveland, OH
on
June 29th, 2021
RELIABLE
| No particular experience. That's why I call them reliable. And very competitive rates. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rick Motz
from
Stow, OH
on
May 20th, 2021
Satisfaction is great
| The employees have helped me and i am satisfied with their rates and will probably stay with them | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard Ward
from
Mogadore, OH
on
May 4th, 2021
It pays to switch
| So far, so good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James Morgan
from
North Lima, OH
on
March 29th, 2021
Happy
| Very happy so far | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terry
from
Warren, OH
on
March 21st, 2021
Pleased
| Was very easy to sign up. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Timothy Stewart
from
Marietta, OH
on
December 28th, 2020
Happy with Santana
| Excellent and easy to get service. All taken care of through my regular energy provider | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Debra Wilson
from
Akron, OH
on
October 15th, 2020
Best offers
| I went on the apples to Apples comparison site and reached OH energy ratings I found the offer from Santana and it had the best rates and perks. I called their customer service to find out all the stipulations and they explained everything to me. Great customer service so I switched my provider to Santana.The site easy easy to find. It was easy to compare providers. Give Santana a five star rating for me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandie
from
Akron, OH
on
August 8th, 2020
Good service!
| Have used them multiple times. Usually the best value. Will continue to use them, have had no issues what so ever. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robin Pickering
from
Springfield, OH
on
June 8th, 2020
So far, so good!
| Nice pricing, easy to use online and they keep you informed. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terry
from
Huron, OH
on
May 8th, 2020
Hi Terry, Your vital feedback is why its so easy to enroll with Santanna Energy Services. Here at Santanna, we truly listen to our customer so we can provide superior customer service on every call. Please take the time to enjoy your new Santanna Rewards, its our gift to you.
— Santanna Energy Services
A very good energy service company.
| Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John D. Peterson
from
Caledonia, OH
on
November 19th, 2019
Thank you for being a part of the Sanntana family and loyal customer,we're always happy to provide all of your natural gas and electric needs.
— Santanna Energy Services
Excellent and friendly customer service
| I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jerry From Canton Ohio
from
Canton, OH
on
October 9th, 2019
Hi Jerry, Thank you for being a part of the Sanntana family and loyal customer. We're always happy to provide all of your natural gas and electric needs. Here at Santanna Energy we strive to give you the best customer experience from our local Bolingbrook IL. call center.
— Santanna Energy Services
Very Helpful Customer Service
| Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MKG
from
Akron, OH
on
October 7th, 2019
Thank you for your important feedback and awesome 5 star rating!!! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services
Smooth deal
| Signing up and the follow up could not have been easier! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mary Wabeke
from
Sylvania, OH
on
August 23rd, 2019
Great rate
| I received a great rate and the switch was quick and easy!!! I would recommend for sure. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Don Hofmeister
from
Youngstown, OH
on
August 12th, 2019
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Better than Duke
| Needed cost efficient means. I have that now. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
FpVet
from
Cincinnati, OH
on
March 8th, 2024
Money saver
| Easy to sing up, clear instructions | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shawn
from
Hanoverton, OH
on
September 15th, 2023
Update
| So far it has been good, I just wish that delivery charges were not so high. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Review
from
Columbus, OH
on
November 22nd, 2021
Satisfied
| Easy to talk to and very friendly | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lena Previt
from
Cleveland, OH
on
August 24th, 2021
Power
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
STEVEN BELL
from
Cleveland, OH
on
August 1st, 2021
REVIEW
| EASY VERY EASY | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Display
from
Cleveland, OH
on
June 29th, 2021
Thumbs up
| I really have no experience with Santanna Energy except to secure service. So far I am pleased with service especially the price compared to my prior provider. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Harrell
from
Columbus, OH
on
May 24th, 2021
SO FAR...SO GOOD.
| SO FAR...SO GOOD. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
GAS
from
Painesville, OH
on
May 10th, 2021
Santanna Energy Review
| I am very pleased with Santanna Energy. Both my electric and gas bill have gone down since I switched. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tracy
from
Findlay, OH
on
April 17th, 2021
Good Company
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ralphie
from
Akron, OH
on
January 16th, 2021
X
| Still waiting on my billing from Santana | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lena Previt
from
Cleveland, OH
on
December 29th, 2020
To early to rate
| To early to really rate, but so far, so good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
PK
from
Hubbard, OH
on
December 28th, 2020
Positive
| Very positive. i am now a santanna customer | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ron Baker
from
Galion, OH
on
September 24th, 2020
Easy sign up and great plan
| After looking at several plans from half a dozen companies,I chose Santana . The plan offered a great plan at a fair price and at the fixed rate I was looking for.Joining was easy and took only a few minutes | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dick
from
Powell, OH
on
August 26th, 2020
Saved $20 a month!
| Love saving money!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Saved $20 A Month
from
Northwood, OH
on
April 11th, 2020
Thank you for the awesome feedback on our competitive rates. Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services
Good company.
| They have been a very good company for service and over all performance. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gary P
from
Ashtabula, OH
on
November 18th, 2018
Gary, thank you for your feedback. It is an honor to serve you and we appreciate your business!
— Santanna Energy Services
Most Recent 3 Star Reviews
7 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Waiting to see
| I had Santanna for my energy supplier for both utilities for several yrs and recently switched back for my gas supplier because of cheaper rates unfortunately they did not have a cheaper rate for 12 months for my electricity which would have been great but it was the same as other suppliers | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Claudia Bonner
from
Maple Heights, OH
on
January 11th, 2025
Ok
| So far so good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Teri
from
Fremont, OH
on
October 1st, 2023
Happy
| I really enjoyed opening my bill this month. In comparison to my previous suppliers I was HAPPY! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Happy J
from
Akron, OH
on
May 15th, 2022
Sorta scammy rewards
| Their rates are competitive and They are a real energy provider. But the "rewards program" sucks. They tell you you can redeem your rewards dollars for gift cards or other promotions. It's mostly a gimmick. If you call $10 off buying a $100 gift for stores you don't really like a deal.. well to use all your points you'd have to buy 5 a month. Their merchandise you can redeem it for.. is a total waste. Everything is listed over its normal price by 15% then you can use your rewards points to take that 15% back off. And deal with a sorta sketchy site to buy it and hopefully send it to you. I would rather they just send me a pre paid card of a lesser amount after your contract is up like other energy providers offer. Or just offer energy at a lower rate with no rewards at all. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
J
from
Akron, OH
on
August 2nd, 2021
Very Late Service
| I signed with your company for Elect & Gas Services, they supposed to start on May/ June.. I spent half of my morning today Making phone calls between your company, Dominion, Mercury and Illuminating companies to make sure services will take effect!!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Emile Mechail
from
Mentor, OH
on
July 29th, 2021
Under review ?
| Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert Annen
from
Cleveland, OH
on
February 14th, 2021
Santana
| I don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Barbara Miller
from
Olmsted Falls, OH
on
December 21st, 2020
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Bait and switch
| Tried to sign up for an extended rate. Compared on apples to apples. Was told Rate shown was for new customers only. NO WHERE did it say that. Also told it was a bundling rate. NO WHERE did it say that. BEWARE bait and switch. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bill Q
from
Canal Fulton, OH
on
August 26th, 2021
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
FRAUD
| I received a letter from AEP on 2/17/2025 notifying me that I had switched to Santanna as my energy services provider. I NEVER spoke to anyone by phone, door to door, or email regarding Santanna Energy Services. I called and was told that I had requested the switch after speaking with anyone agent that came to my door. I NEVER spoke with anyone either agent as I do not answer my door for solicitors. They tried to switch my energy services without my knowledge or consent. I have filed a claim with the BBB. Beware of these frauds. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tana
from
Columbus, OH
on
February 26th, 2025
Terrible, don't work here or switch to santanna
| Former employee , held my pay ransom , had to drive managers around because they have no cars | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Disgruntled
from
Brunswick, OH
on
August 14th, 2023
Beware !!! not a trustworthy company they did the bait and switch on me
| I signed up for a package deal and they charged me a much higher rate then I sign up for on my main electric bill. I called them after i received my first bill and they said it was to late to fix it. what a rip off!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kelly Drouhard
from
Fredericksburg, OH
on
November 7th, 2022
Sorry for customers who never got a notification
| I am very unhappy!I for one have a very limited income and I owe about as much as I make per month. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dld3
from
Cincinnati, OH
on
August 25th, 2022
Run!!
| Company quadrulped my rate once they new I was switching because it take 2 billing cycles to change. 160.00 then I got last months bill 700.00 Same usage. RUN!!! Unethical people and they get you in the capitve time when u cant leave. I will never, ever use this placve again. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kk
from
Cleveland, OH
on
August 10th, 2022
This co. is a scam
|
I owne a business and i kept receiving letters from them to sign up with them and i never did. but after talking to our local supplier santana sign u up automatically if u dont opt out. so finally i switched my suppplier after receiving my last 2 bills and they were double of the regular amount. the local rate is 6 cents the last 2 bills they charged me .19 cents because i terminated their accoun. they r scammers and dont care about how much they charge u. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Hassan
from
Toledo, OH
on
August 2nd, 2022
Watch for out of contract period
| They have an early termination fee. When your term expires the rate goes up...by a factor of 4. My bill doubled compared to the previous years because locking a new rate takes about 2 cycles. The market rate is about half of what they applied to my bill. This is not the war or the government... this is pure rip-off money in the pocket for Santanna. Watch for no early termination fees and switch ahead of time. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Molly Zaharia
from
Cleveland, OH
on
July 28th, 2022
Failed to help
| I had a signed contract to move provider. However that didnt happen. So Santana bumped my rate, after an entire year contract, to some ungodly amount and refused to keep the rate I had just paid. Cost me over $400. Very bad customer service and were no help whatsoever. Stay away, they just want your money. | |||
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| Likely to recommend |
—
Screwed In Ohio
from
West Chester, OH
on
July 15th, 2022
Horrible
| Service is absolutely horrible you more than doubled my accounts I am not happy highly ticked off and I will make sure other people know | |||
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| Likely to recommend |
—
Deanna Little
from
Youngstown, OH
on
May 21st, 2022
Tobbie
| I signed up and then I got denied and I never received the denial letter and therefore I was unable to get my gas at the lower price of 5.09 now I have to pay 5.99 and I think this was unfair because I never received any notice | |||
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| Likely to recommend |
—
Thomas
from
Canfield, OH
on
March 3rd, 2022
Awful customer service
| I tried to cancel my renewal when it was time to do so. I was treated with extreme disrespect then my electric wasn't canceled when it should have been. My bill was outrageous then they talked to me extremely belittling. Being a. Customer service and inside sales manager I was appalled at how I was talked to. | |||
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| Likely to recommend |
—
Ashley G
from
Toledo, OH
on
November 10th, 2021
Not Satisfied
| I ordered to sign up with Santanna. After discussing with my husband he wasn't satisfied with the $100 cancelation fee. So within 30 minutes I called to cancel. I was told to call back tomorrow because it hadn't been 24 hours. I received an email stating that I was not a customer with Santanna. So I called back the next day (36 hours later) and they said they could not help me with canceling my service that I need to contact my gas company. I DO NOT appreciate the run around. Also, I don't understand why they could not cancel me on their end. | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lori
from
Louisville, OH
on
September 17th, 2021
Santanna doesn't care about customers
| At the end of their contract they doubled their price. They wouldn't give me a good price correction even if I signed up with them again. They don't honor their customers! | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Paul
from
Wooster, OH
on
September 16th, 2021
DON'T LET YOU KNOW WHEN CONTRACT EXPIRING
| DIDN'T LET ME KNOW MY CONTRACT WAS EXPIRING & MY GAS RATE JUMPED OVER 300% -- CALLED AS SOON AS I SAW FIRST BILL WITH NEW RATE, WOULDN'T DO ANYTHING SO I SWITCHED SUPPLIERS, BUT TAKES A COUPLE BILLING CYCLES & NEXT MONTH MY BILL WENT UP ANOTHER 200% | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
EXTREMELY ANGRY CUSTOMER
from
Willoughby, OH
on
April 11th, 2021
NEGATIVE 5 is TRUE RATING on SANTANA ENERGY
| On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE. | |||
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| Likely to recommend |
—
MRS. DAVIS
from
Lima, OH
on
October 3rd, 2019
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