Review from Ralphie
Good Company
| Good | |||
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| Likely to recommend |
—
Ralphie
from
Akron, OH
on
January 16th, 2021
Recent Good Review from Robert Annen
Under review ?
| Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened. | |||
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—
Robert Annen
from
Cleveland, OH
on
February 14th, 2021
Most Recent 5 Star Reviews
10 Customer Reviews Written Overall
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Pleased
| Was very easy to sign up. | |||
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| Likely to recommend |
—
Timothy Stewart
from
Marietta, OH
on
December 28th, 2020
Happy with Santana
| Excellent and easy to get service. All taken care of through my regular energy provider | |||
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—
Debra Wilson
from
Akron, OH
on
October 15th, 2020
Best offers
| I went on the apples to Apples comparison site and reached OH energy ratings I found the offer from Santana and it had the best rates and perks. I called their customer service to find out all the stipulations and they explained everything to me. Great customer service so I switched my provider to Santana.The site easy easy to find. It was easy to compare providers. Give Santana a five star rating for me. | |||
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—
Sandie
from
Akron, OH
on
August 8th, 2020
Good service!
| Have used them multiple times. Usually the best value. Will continue to use them, have had no issues what so ever. | |||
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—
Robin Pickering
from
Springfield, OH
on
June 8th, 2020
So far, so good!
| Nice pricing, easy to use online and they keep you informed. | |||
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—
Terry
from
Huron, OH
on
May 8th, 2020
Hi Terry, Your vital feedback is why its so easy to enroll with Santanna Energy Services. Here at Santanna, we truly listen to our customer so we can provide superior customer service on every call. Please take the time to enjoy your new Santanna Rewards, its our gift to you.
— Santanna Energy Services
A very good energy service company.
| Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for? | |||
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—
John D. Peterson
from
Caledonia, OH
on
November 19th, 2019
Thank you for being a part of the Sanntana family and loyal customer,we're always happy to provide all of your natural gas and electric needs.
— Santanna Energy Services
Excellent and friendly customer service
| I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna. | |||
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—
Jerry From Canton Ohio
from
Canton, OH
on
October 9th, 2019
Hi Jerry, Thank you for being a part of the Sanntana family and loyal customer. We're always happy to provide all of your natural gas and electric needs. Here at Santanna Energy we strive to give you the best customer experience from our local Bolingbrook IL. call center.
— Santanna Energy Services
Very Helpful Customer Service
| Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me. | |||
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—
MKG
from
Akron, OH
on
October 7th, 2019
Thank you for your important feedback and awesome 5 star rating!!! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services
Smooth deal
| Signing up and the follow up could not have been easier! | |||
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—
Mary Wabeke
from
Sylvania, OH
on
August 23rd, 2019
Great rate
| I received a great rate and the switch was quick and easy!!! I would recommend for sure. | |||
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—
Don Hofmeister
from
Youngstown, OH
on
August 12th, 2019
Most Recent 4 Star Reviews
7 Customer Reviews Written Overall
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Good Company
| Good | |||
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| Likely to recommend |
—
Ralphie
from
Akron, OH
on
January 16th, 2021
X
| Still waiting on my billing from Santana | |||
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| Likely to recommend |
—
Lena Previt
from
Cleveland, OH
on
December 29th, 2020
To early to rate
| To early to really rate, but so far, so good | |||
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—
PK
from
Hubbard, OH
on
December 28th, 2020
Positive
| Very positive. i am now a santanna customer | |||
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—
Ron Baker
from
Galion, OH
on
September 24th, 2020
Easy sign up and great plan
| After looking at several plans from half a dozen companies,I chose Santana . The plan offered a great plan at a fair price and at the fixed rate I was looking for.Joining was easy and took only a few minutes | |||
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—
Dick
from
Powell, OH
on
August 26th, 2020
Saved $20 a month!
| Love saving money!! | |||
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—
Saved $20 A Month
from
Northwood, OH
on
April 11th, 2020
Thank you for the awesome feedback on our competitive rates. Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services
Good company.
| They have been a very good company for service and over all performance. | |||
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—
Gary P
from
Ashtabula, OH
on
November 18th, 2018
Gary, thank you for your feedback. It is an honor to serve you and we appreciate your business!
— Santanna Energy Services
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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Under review ?
| Was given a confirmation said my rate would start on 1/1/21 but it didn' t. when I called on 2/7/21 the rep said I could not change my rate online i had to call.I was never informed of this or I would have done it. Now my new rate doesn' t start till march ? Why did they let me register online, had to confirm my address and account # , given a confirmation and a start date then not uphold there end.I sent all this info to the rep for review. We will see what happened. | |||
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| Likely to recommend |
—
Robert Annen
from
Cleveland, OH
on
February 14th, 2021
Santana
| I don't know much yet.i am supposed to be on a budget but they keep changing the amount.i don't like that much but i don't know what i can do about it. | |||
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—
Barbara Miller
from
Olmsted Falls, OH
on
December 21st, 2020
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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NEGATIVE 5 is TRUE RATING on SANTANA ENERGY
| On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE. | |||
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—
MRS. DAVIS
from
Lima, OH
on
October 3rd, 2019
