Billing Reviews

“  still waiting on my billing from Santana ”

“  The only experience, other than monthly billing and analysis I receive for the prior months activity was the actual placing of our order. ”

“  No billing yet. Only one account inquiry no problem. Customer assistance number hard to figure out, ”

“  I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate. ”

“  I had a billing issue early on which was resolved by one of the customer service representatives (Andre) in a polite and timely manor. It was pleasure to get an issue resolved timely. ”

“  I was very happy with the transfer experience overall. I went from Reliant, which was billing me at almost $.18/kWh to a tiered rate system with Constellation. In the two months between March & April, when I have been on the new plan, I am already seeing electric bills that are half compared to last year at this time. My only complaint so far is that I setup automatic draft billing, and it did not work. At the time of this review I have not gone back to see if the error was on my part or Constellations.

I have Rated Customer Service a 3 only because I have not dealt with them yet. ”