Disconnect Fees and Problems (340 reviews)



A great big help!

(5 / 5)

  I contacted customer support because I used the wrong bank account to make a payment and they were quick to get it canceled so I didnt get an overdraft fee. Also assured me I would not be disconnected if my payment did not clear because the money came out of my cash app account and was denied but showed complete on their side. Completely satisfied with DIRECT ENERGY!!!

Jennifer Medlin
June 3rd, 2021

Hi Jennifer, wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We noticed you mentioned that the mistake with the payment has been addressed and we are very happy about it. Feel free to contact us whenever you need it. Have a great day! - Zoeh / Digital Care

Responds June 7th, 2021


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Infinite #1

(5 / 5)

  Infinite offering good prices for 12 month plan . the switching process was quick and simple and the company take care about disconnect me from the old provider.

Osher
March 5th, 2020



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Best customer service experience

(5 / 5)

  Called and ask for a few extra hrs to pay light bill that's a disconnect explained I get pd Thursday 10/17/19 disconnect is for same day but I was afraid they disconnect early am but Sweet lady explained I had until 7pm but she extended it until Friday 10/18/19 . Super Sweet Lady

Elizabeth McKay
October 15th, 2019



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Not the usual electricity company

(5 / 5)

  I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy

Excellent
September 21st, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Responds September 26th, 2018


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