Charge/Fee Reviews

“  Recently Ohio Edison updated their website, phone system etc and now it's awful. Website is down or glitchey. It now taked 5 more clicks to get any where on the site. The new payment system charge fees for everythign unless you set up autopay, which is a pita to do. Get locked out of the website and have to call ony to have the new awful automated system it took me 12 minutes ot get though tell me the wait is 40-59 minutes. But don't worry! They ll call me when its my turn. I have never before had any issues with the website, making payments FREE PAYMENTS, call into customer service. Now everything is awful. ”

“  horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS ”

“  This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider. ”

“  I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop ”