We currently recommend natural gas plans from CenterPoint Energy Services and Constellation

Bunch of SCAMMERS

(1 / 5)

  DO NOT ever pick NRG. This is a company run by full of scammers. I'm searching for that sales guy who gave ma a 5 dollar gift card and made me pay several hundred bucks unwantedly. This is beyond scam. They spike up the rate so high that your bill comes as a heart attack. NEVER AGAIN.

Hell-NO-to-NRG
March 6th, 2019

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Nrg is a scam

(1 / 5)

  I live in a 800sqft apartment and thanks to the doubled rates of nrg over aep I'm paying 400+ a month for electric, cant reach them on the phone waited on hold for 2 hours

Nrg is a scam
March 4th, 2019

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Set up remiders!!!

(5 / 5)

  Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!!

REMEMBER YOU PEOPLE!
February 27th, 2019

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Cheaters...totally avoid them

(1 / 5)

  Pathetic customer service...they cheat you...every billing cycle the rates go up and when you call to fix it they say it would take 1 to 2 billing cycle to get the rate adjusted and if you want to cancel it for that also they say will take 1 to 2 billing cycles...so its a big trap...totally avoid these cheaters...

Ohioresident
February 26th, 2019

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BIGGEST RIPOFF WAITING ON A LAWSUIT

(1 / 5)

  Winters in Illinois sucks bad enough but with an electric heater and these greasy people handling my electric bill it just pissed me off! 300 dollar electric bill for a one bedroom apartment!!! 0.12 kWh!!! Enough said!!!!

Angel
February 22nd, 2019

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I got SCAMMED!

(1.4 / 5)

  This is a scam designed for regular people to forget to call when their plan expires. Then they simply double your rate!!! 30% increase per month. It's amazing that this is legal!!!

Filipe Dias
February 22nd, 2019

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DO NOT SIGN UP!

(1 / 5)

  I was talked into this at Walmart. First she claimed my current rate was .07 but it was not when I checked. Then I started checking the reviews & contract. They can increase your rate as much as 30% after 3 months. I have since been trying to get this service rescinded/cancelled and still have not received confirmation. DO NOT SIGN UP WITH NRG HOME!

CB1951
February 20th, 2019

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Non-existent customer support and huge rate hikes.

(1 / 5)

  I got burned by NRG a year ago after their huge rate increases month-after-month once my first promo ended. I decided to try again to get the Southwest miles promo offer, knowing I need to cancel or renegotiate rates 1 month before my promo ends. The problem is, you can't get through to customer service. Hold times go over 30 minutes, and their emails go unanswered for a week and when they finally reply, they say they can't discuss by email so I have to call again. Tried calling again but couldn't get through - endless hold times. I then sent an email to cancel and it took 2 more weeks for them to process and say okay, that'll take 1-2 months. I was being super pro-active but now I'm going to be stuck with them for up to 2 extra months at what will likely be insanely high, undisclosed rates. I even wanted to stay as their customer if they could lock me in to a good rate, but nobody would pick up the phone to talk!!! If I were CEO of this company, I'd be absolutely furious of how their operations are run.

Greg V
February 19th, 2019

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False Advertising from Salespeople - THEY LIE, PLEASE DO NOT BE FOOLED!

(1 / 5)

  NRG salespeople are liars, not once, but twice I was told that they their electric rates would be lower than Duke Energy. I was not told by either salesperson that it was only for the first 3 months. After 3 months the rate went from 5.8 cents per kWh to 7.95 cents per kWh to 9.7 cents per kWh the next month and for the next 7 months it stayed at 11.9 cents kWh. Meanwhile Duke energy rates averaged 5.7 cents per for the whole year. I even saw the salesperson again in the same store when he came up to me to try to sell me again and I told him my electric bill had skyrocketed and he told me again that the rates should be lower than Duke Energy and that I should call and complain. He even wrote down the number. I called them today and am awaiting a call back from the manager. I cancelled my service last month and they said it will take 2 months to cancel my service, which means I will be billed for the next 2 months at the OUTRAGEOUS rate of 11.9 cents per kWh, while Duke Energy rate is 5.62 cents per kWh. I'm sure I am not the only person this has happened to. If anyone knows of a class action suit against them, please share.

Denise W
January 28th, 2019

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You guys arent smart

(5 / 5)

  Nrg offers amazing plans you just have to make sure you renew your rate! Thats your responsibility in order to save some money! The reps tell you that when you sign up! Open your ears and maybe youll be happy with it....

Nrglover
January 25th, 2019

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Do not switch!!

(1 / 5)

  More than doubled my bill in December. 600 dollars. Then after I canceled they sent me another 500 dollar bill. These people should be in jail. Hope they burn in hell

Nrg ripoff!
January 23rd, 2019

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Rip off - Do not Sign with them

(1 / 5)

  They hook you with a 3 month low rate, and they double the going rate!!! Beware.....

Stay away
January 23rd, 2019

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NRG Greed

(1 / 5)

  Im such a fool wanting those southwest points little did I know NRG was hiking the price through hidden small print deception til I was paying double
Im embarrassed and angry at myself and have nothing but contempt for the greed of NRG. I will share my story with all the public outlets I can as long as I can. NRG is evil

NRG Greed
January 17th, 2019

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Got got by this company

(1 / 5)

  After the promotional price my rate increased, but slowly. In November my bill went from $50 a month to $125. December $160. I'm afraid to see January's bill. I switched back to AEP. Never again. If I could they will get a 0 rating. Rip off!!!!!

Nikki
January 11th, 2019

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Rates get ridiculously high quickly

(2.2 / 5)

  Signed up and rep was nice, customer service is nice but if you are in a variable rate agreement you better check your rates closely. Got the rate I signed up for 2 months and then it went up 23% in month 3 and another 16% in month 4....really!!!!! I beleive this company just takes advance of people. Still with the utility providers, at least they have to justify their rates with the public utility commission!

C-Real
January 11th, 2019

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DO NOT DO IT!!!!

(1 / 5)

  They're scammers!! Charged my bill $500!!! When they say they will save you money! Don't listen! Just say no like I wish I would've. Then when I tried to call about the problem I was on hold for 10 minutes and still nobody answered! Horrible company!!

Kylie
January 9th, 2019

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Biggest rip off

(1 / 5)

  They suck you in with a lower rate that quickly doubles after a 90 day period. Then they statebit will take 2-3 billing cycles to transfer to original carrier. B.S. Dont fall for these folks.

JH
January 7th, 2019

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Lying sales and BS customer support, scam alert !!

(1 / 5)

  I'm a customer of DP&L. Met a lying NRG sales in shopping mall and was told to provide a bit personal info for their survey for gift card. 1 hr later, I got a confirmation email stating I already switched to NRG services. Called NRG customer services and was told they cannot cancel this contract even though it has no my consnet. I told them on their statement, it says I can also cancel this contract within 7 days with no charge, but they still refused to cancel it. Called DP&L to solve this scam.

Allen Huang
December 24th, 2018

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NRG THOSE SNEEKY BAS^%$DS

(1 / 5)

  Didn't email, mail or call to notify my 6 month contract was about to expire as they are required to do and instead started charging we 17 cents per kWH instead of the 10 cents on my contract. I'd suggest finding some one else to sign up with.

Randall
November 20th, 2018

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Price will double after promotion

(1 / 5)

  I, like others, fell victim to their promotion scam. I signed up at Menards, I knew that there would be a jump in price after the promotion period. But I didn't realize it would more than double. Defiantly stay away from these guys.

Kevin K
October 19th, 2018

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