Symmetry Energy Solutions Customer Reviews (Updated June 2025)

Updated as of June 02, 2025

The best review categories for Symmetry Energy Solutions are the order experience, with an average of 4.0 stars, and their customer service, with an average of 3.9 stars.

Reviews Overall

5th

Plans & Pricing

4th

Order Experience

5th

Customer Service

5th

Billing & Acct Mgmt

5th

Likely to Recommend

4th

Quick Links

Reviews by Star

OH Energy Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.

Review from Mr. Paul

Good Price

So far so good.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mr. Paul from Aurora, OH on January 30th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Most Recent 5 Star Reviews

81 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Reviewing Energy Options

Easy transaction,

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Order Experience
Customer Service
Account Management
Likely to recommend

— Kathleen Harris-Battle from Macedonia, OH on January 1st, 2025

Very Easy

It was very easy to use and to make changes. We got a good price and the change was seamless.

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Order Experience
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Account Management
Likely to recommend

— Rick from Columbiana, OH on December 16th, 2024

THE PERFECT REVIEW

I have had only good experiences to this point. I signed up with Symmetry appx.
2 and 1/2 months ago. Lets keep it going.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Levon Johnson from on December 9th, 2024

3816 Haas Rd, Cuyahoga Falls, OH 44223

Customer service is friendly and helpful with questions. No waiting on line. Price for gas a mcf is great.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kimberly Osburn from Cuyahoga Falls, OH on March 19th, 2024

Service

Sorry I looked at the wrong utility billing. Your price is competitive and I like the fixed amount and the term of contract. Please disregard the other survey. Thank yoi

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Eric Waldron from Columbus, OH on March 18th, 2024

I Switched

Easy and fast for a little less price over others.

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Order Experience
Customer Service
Account Management
Likely to recommend

— David from Ashtabula, OH on March 16th, 2024

Changing to Symmetry

As I was looking for an alternate gas energy supplier I found Symmetry. The price and terms were very attractive. I immediately made the change. All went through without any problems and I am now enjoying a lower rate, Thank you.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Shirley from Macedonia, OH on March 7th, 2024

Electric

No problems great prices

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Order Experience
Customer Service
Account Management
Likely to recommend

— Ronnie from Wickliffe, OH on February 14th, 2024

Good stuff

They provide energy at a bargain price

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Order Experience
Customer Service
Account Management
Likely to recommend

— Duder from Geneva, OH on February 10th, 2024

Very easyt to work with.

Changeover went well and very satisfied with Symmetry.

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Order Experience
Customer Service
Account Management
Likely to recommend

— John Dyer from Youngstown, OH on February 9th, 2024

Extremely happy!

So glad I switched!

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Order Experience
Customer Service
Account Management
Likely to recommend

— Geno from Amherst, OH on February 9th, 2024

Service

Service is very good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Aaron J from Massillon, OH on February 3rd, 2024

42 Paris Ave, Akron OH 44301

Customer service was friendly, answered my questions, was very knowledgeable.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kim Osburn from Cuyahoga Falls, OH on February 3rd, 2024

Symmetry Energy

It was easy to switch over. I have had only one statement from them but the amount owed was significantly less than the gas bill before.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bonnie from Springfield, OH on January 2nd, 2023

Dear Customer,

Your feedback is greatly appreciated, thank you for adding your positive rating.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

So far so good

To soon to know

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ted from Macedonia, OH on October 31st, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

New Supplier

My current charge per CCF of natural gas is approximately half of my service provider Duke Energy. I'm always happy to experience a savings.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— MS from Cincinnati, OH on September 16th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Happy

So far so good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— PunkinPie from Youngstown, OH on September 16th, 2022

— Symmetry Energy Solutions

Gas prices

Bought it down from $8 to $5

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sam from Niles, OH on June 15th, 2022

— Symmetry Energy Solutions

Natural Gas Supplier

I noticed my current contract expired and I was being charged a high variable monthly rate, I went online @ OH energy ratings and Symmetry Energy had a good 2yr fixed rate with no termination fee I was able to switch online very easy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— George K from Sheffield Lake, OH on June 5th, 2022

— Symmetry Energy Solutions

Better rate than others

So far this is the best rate we could get , saving is saving.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pj from Mogadore, OH on May 17th, 2022

— Symmetry Energy Solutions

Review of Initial Sign Up with Symmetry Energy.

Fast action on my request for natural gas service from Symmetry

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dave from Kent, OH on May 10th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions or concerns with your account. If you prefer, you can call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Recommend symmetry

Very easy to set up, like the fact that I have a 2 year fixed rate and can cancel at anytime without a cancellation fee

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob Garrett from New Philadelphia, OH on February 15th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Seamless Savings

I used the NOPEC website to browse available gas suppliers in my area (Ohio). After refviewing them, Symmetry had the best price.

I switched online and received a confirmation from them with a transfer date. My was seamless. My first bill from Dominion East Ohio gas with the new supplier had a substantial savings. I used a little more gas for the billing period yet my total bill was over $50 LESS.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Todd F from Geneva, OH on February 13th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Switched to Symmetry

Found it easy to do. So glad I found a better price.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darlene Fritz from Chardon, OH on February 10th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Get you some SYMMETRY Energy

Great/Affordable..very easy to sign up online

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lee from Springfield, OH on February 2nd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

First time customer

Friendly user website, variety of optional plans with reasonable prices, quick responses via email and paper letter introductions.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lizbet from Cleveland, OH on January 7th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Glad to change

This was an easy transition from on company to another! Thanks Symmetry!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Browns Fan! from Columbus, OH on January 5th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Not sure what you want

They were easy to reach on the phone and the gas rates were the best we could find

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bobby Rife from Akron, OH on January 4th, 2022

— Symmetry Energy Solutions

Saving

Have not used as yet

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— James from Cuyahoga Falls, OH on December 31st, 2021

— Symmetry Energy Solutions

Easy and fair

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ivan Miling from Cleveland, OH on December 29th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Energy ratings

I can't believe how easy it was to switch. My old supplier wouldn't come down on price so I switched. 24 months! Great deal too

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patti from Tallmadge, OH on December 27th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Highly recommended

They were the most efficient and cost saving!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Virginia A. from Cuyahoga Falls, OH on December 25th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Easy Switch

Reviewed pricing through state web site and choice was easy as was the switch to Symnetry. Price was just 41 cents higher than previous supplier that had expired. Previous supplier wanted in excess of two dollars more, choice was simple.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— F Rueter from Bedford, OH on December 19th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Just alright by me.

It was all good.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jo Jo from Steubenville, OH on December 18th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Change necessitated

The website was very user friendly and the information very clear and concise

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Susan H from Ravenna, OH on December 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Switched to symmetry effortlessly

Quick. great response. saved $$$ what more could you ask for

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe &judy from Mentor, OH on December 1st, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Went great

Great

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim from Mount Sterling, OH on November 23rd, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

HappyJack

This is the time Ive chosen a energy supplier using the choice program. Very user friendly service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jack Carls from Toledo, OH on October 18th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

So glad I switched!

I was being charged around $40 a month for gas, in the summer when I never had the heat on. It was ridiculous what I was paying. When I checked with Symmetry it was significantly lower. Thank yoy!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michele from 447144 on October 16th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Satisfied

Very easy to change to your co.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patti Yarman from Rittman, OH on October 7th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Most Recent 4 Star Reviews

51 Customer Reviews Written Overall

Read All 4 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Survey

Everything seemed to go well with no issues as of yet

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim Park from Ashland, OH on March 20th, 2024

???

It was easy to sign up. The monthly cost is less than it would have been with the previous supplier. This is very helpful considering a fixed income in today's much inflated cost invironment.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— ??? from Akron, OH on March 12th, 2024

I do not have Symmetry Solutions

Tried to enroll, but they do not serve my residence

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dick from Dayton, OH on February 28th, 2024

Second response to 10th request

Initial experience was very good but is now on the decline.

Plans & Pricing
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Account Management
Likely to recommend

— John Dyer from Youngstown, OH on February 11th, 2024

Charges

My electric service has not changed other than all the surcharges. I did not expect all the delivery charges.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lois Rice from Columbus, OH on February 3rd, 2024

Deborahlee

Affordable

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Deborahlee from Lakewood, OH on January 4th, 2023

Dear Customer,

Your feedback is greatly appreciated, thank you for adding your review.

Symmetry Energy Solutions is much more than just your natural gas provider we're a company devoted to customer satisfaction. For any further assistance in the future, contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Sandy

It was very easy to sign up with them and they offered me the best price.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sandy from Mentor, OH on August 29th, 2022

— Symmetry Energy Solutions

Symmetry Review

No problem at all

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Review from Strongsville, OH on June 25th, 2022

— Symmetry Energy Solutions

Good

When I went online I found it sooo easy to analyze, compare and select plan. Surprisingly simple. Wonderful

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Holly from Cuyahoga Falls, OH on April 13th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Satisfied Customer

This is the first bill I have received it seems good so fat

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Satisfied Customer from Toledo, OH on January 30th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Symmetry Energy Solutions Customer Rating

So far with only one month billing, rate is exactly what was promised in agreement. And a significant savings was realized.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dexter from Maple Heights, OH on January 9th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Smooth operation

To be honest - it was fine. I experienced courtesy and professionalism and was satisfied with the service in making my choices.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lori from Youngstown, OH on January 6th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Needed Gas

Was very easy to change providers with the increase in cost that happened for natural gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frank Tarantine from Youngstown, OH on January 2nd, 2022

— Symmetry Energy Solutions

Not so quick to fulfill obligations.

Have yet to receive check from promotion. Quick to sign me up but not so quick to fulfill obligation.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kate from Rocky River, OH on December 31st, 2021

ear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you with information regarding your prepaid Mastercard virtual reward.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Good price

Easy to sign up

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rene from Struthers, OH on December 29th, 2021

— Symmetry Energy Solutions

Review

It was an easy transaction But never did receive our gift card .

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charles Mccroskey from Kingsville, OH on December 27th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Lock in MCF rate $4.150

Agreed rate amount still has not shown up on my monthly bill? I'm still being charged $5.49

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nicholas Colby from Conneaut, OH on December 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Good Job

Best price in town. Had them for two months and hope to be their cystomer for a long time.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rudd from Willoughby, OH on December 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Ellen Fronek

Haven't really had that much dealings yet just started with them in November

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ellen Fronek from Creston, OH on December 12th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

New Gas Supplier

When I received my Columbia statement I noticed my $$ rate. I went to Apples to Apples and found a cheaper rate, Anytime I can save $$$ I will do.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Symmetry Energy from Toledo, OH on December 2nd, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Symmetry Energy transition

The transition was smooth. No glitches and posted mcf pricing was shown with the first billing cycle after the switch. Like that pricing is guaranteed for 24 months with no early termination costs.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— L. Wilder from Painesville, OH on November 4th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Good Price

So far so good.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mr. Paul from Aurora, OH on January 30th, 2021

— Symmetry Energy Solutions

Energy shopping

I had a good experience switching suppliers. This time to Symmetry Energy Solutions it was a seamless transition, they were very professional and I am very pleased with their performance.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Peter L Rink from Massillon, OH on January 11th, 2021

— Symmetry Energy Solutions

Summetry

Good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Zdravko Sako from Eastlake, OH on December 31st, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Review

I was looking for a good rate for my utilities with out any en cumbrances however when the contract is ended I will have to review their rates in comparison to other offers at that time over all the transaction was simple

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— R Cassidy from Toledo, OH on December 24th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Great Price

Am pleased we had a great rate after being with another company. Will opt to stay with this company if rates stay low.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Very Satisfied from Broadview Heights, OH on December 16th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Great rates

I had no problem. It was very easy to switch from what I had to this company. My budget billing went down $2.00 a month. I would recommend this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jonetta from Broadview Heights, OH on December 4th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Great Company

Symmetry is a great energy supplier. The prices and plans were very reasonable. They were easy to work with and meet my needs.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kay from Massillon, OH on November 4th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Gas bill

Didn't really have any contact with them other than signing up

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— John Lord from Cleveland, OH on September 16th, 2020

— Symmetry Energy Solutions

A Goswami

Good service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— 3785 Winterberry Dr Akron from on August 12th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com and a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.

Thank you
Customer Care

— Symmetry Energy Solutions

CenterPoint review

I tried to sign up with CenterPoint and was never able to complete the switch. I am still with my previous Gas supplier.

Plans & Pricing
Order Experience
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Likely to recommend

— Theresa from Toledo, OH on August 3rd, 2020

Dear Customer,

We are a company devoted to customer satisfaction, please send an email with your contact information to CustomerChoice@centerpointenergy.com. A representative from our Customer Service Team will contact you within 24 to 48 business hours to assist you.

Sincerely,
Customer Service Team

— Symmetry Energy Solutions

Great plans and prices so far

Cut my mcf charge almost in half from smart energy price

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Paul Colson Jr from Cleveland, OH on July 8th, 2020

— Symmetry Energy Solutions

Great Rates Fast and Easy Signup

I had noticed that the contract with my present natural gas supplier had expired and I was on a monthly rate. I checked the Ohio Energy Ratings charts to find a new supplier. The company I was with had a promtional rate, but not for existing customers. I never understood why these companies, like banks, are looking for new customers but aren't interested in retaining their existing ones. I discovered a new supplier, CenterPointEnergy Services with a great rate and signed up on line. It was quick and easy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Vic from Tallmadge, OH on July 1st, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.

Thank you
Customer Care

— Symmetry Energy Solutions

Aarons review

I made the change online and everything was perfect. Of course as soon as I switched I received a counteroffer that was quite a bit cheaper. 5.19 to 4.45

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Aston Haney from Canton, OH on June 16th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. If you have any questions or concerns with your plan, please send an email to CustomerChoice@centerpointenergy.com a representative from our Customer Service Team will contact you within 24 to 48 business hours to assist with your account.

Thank you
Customer Care

— Symmetry Energy Solutions

Gas for home heating

Ordering on line is not one of my favorit things to do, but Center Point made it easy & quick.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— RC, Grove City from Grove City, OH on May 4th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. If there is anything we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Current company

Good experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Luceia Barrow from Warren, OH on April 24th, 2020

— Symmetry Energy Solutions

Easy transition

Very easy to switch suppler good rate for now

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— DT from Cuyahoga Falls, OH on April 3rd, 2020

— Symmetry Energy Solutions

CenterPoint Energy

Nothing negative to say about CenterPoint Energy. I didnt think their offer could be beat. But I couldnt resist dropping another 11% below CenterPoints already great offer. Sorry I had to switch after just a few months

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Russ Yoder from Wooster, OH on February 26th, 2020

Dear Customer,

Thank you for taking the time to add your rating. We appreciate your feedback, If there is anything we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Best rate at the time.

I picked CenterPoint from the OH Energy Ratings and found it to have the best price. So far everything is going as it should.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mia2020 from Mentor, OH on February 7th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else that we can do for you, please let us know.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Easy Peasy

No problems switching to this supplier

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— G. Horn from Lima, OH on February 4th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else that we can do for you, please let us know.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Most Recent 3 Star Reviews

10 Customer Reviews Written Overall

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Order Experience
Customer Service
Account Management
Likely to recommend

Not Sure

Although I switched for cost savings, I still have no idea if I have saved money! I guess I would have to go to my old billing and new billing and do math... if you could record my last provider costs and then say you have saved $x.xx by switching to Symmetry... That would excite me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Too Much Work To Know from Newark, OH on March 17th, 2024

Fair

Rate are too High for 2022

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lemondrop100p from Chagrin Falls, OH on December 21st, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction.

If in the future you would like to speak to a representative concerning our price, plans and promotions, please don't hesitate to call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Just started

It was ok

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— XXX from Doylestown, OH on September 6th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Delivered good service at reasonable price.

Although the price dropped a bit after I requested this temporary contract, I got just what I contracted.I experienced no problem with this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tick from Chardon, OH on December 6th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback. Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

OH Energy Rating

Have no idea why there's so much paper shuffling to get gas piped to the house. Seems like a sleight of hand scam by a bunch of slick lawyers to skim the cream off the top of the money barrel.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stephen E Moorman from Huron, OH on December 4th, 2020

Dear Customer,

Symmetry Energy Solutions is much more than just your new natural gas provider; were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,

The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Found cheaper rate

It was good but I found a cheaper rate fixed

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary from Akron, OH on March 9th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. If there is anything else we can do for you, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Phone

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David from Youngstown, OH on February 19th, 2020

We apologize for your unpleasant experience, please email us your questions and concerns, our email address is CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care

— Symmetry Energy Solutions

Cannot respond because have not received a bill with their rate yet.

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.

Plans & Pricing
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Account Management
Likely to recommend

— Invalid from Massillon, OH on February 9th, 2020

Dear Customer,

Thank you contacting CenterPoint Energy, please email us directly to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care

— Symmetry Energy Solutions

Natural Gas Billing

Switched from ONG to Center Point due to better pricing.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ed from Northfield, OH on February 2nd, 2020

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback. Please let us know, if there is anything else that we can do for you.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Better pricing

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

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Likely to recommend

— John from Chagrin Falls, OH on April 22nd, 2019

Dear Customer,

We apologize for any inconvenience you may have experienced. Services are scheduled to begin on the first available billing cycle upon successful enrollment. Please email us your contact information to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back and review your account options.

Thank you,

Customer Care

— Symmetry Energy Solutions

Most Recent 2 Star Reviews

19 Customer Reviews Written Overall

Read All 2 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rewards, a criminal misrepresentation

The rewards program is a JOKE.
there is no cash value. I was told when I signed up that you can get 25.00 per month placed in your rewards account and redeem them in up to 500,000 ways.
I monitored my rewards account each month and they gave 25.00 cash value till I had $375. saved up.
I got on the site to redeem it for gift cards and find out that I get a measly 3-8 dollar discount on each $100.
As I finished my online order it directed me to a payment screen asking for credit card information.
For my 375. Reward value I had to PAY
360.
They were vigorously deceptive when I signed up for a plan that assured me 25.00 monthly.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Jack P from Canton, OH on January 5th, 2024

Disappointed in Price

When we ordered Symmetry, we werent aware we still had to pay Columbia Gas such high fees. For what little gas we use, our bills seem very high.

Plans & Pricing
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Account Management
Likely to recommend

— Rosie from Cambridge, OH on October 15th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

As a result of a significant spike in the market, prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Switching gas supplier.

So far our experience with the switch over has been easy. I really haven't had the service long enough to comment on service/customer service. I would be happy to review in a few months of having the service.

Plans & Pricing
Order Experience
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Likely to recommend

— Steiger from Milford, OH on April 8th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Review response and communication

Went with symmetry gas co they said would receive 50 dollar visa for signing.Its been threes months and nothing except bill for gas

Plans & Pricing
Order Experience
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Likely to recommend

— Charles Mccroskey from Kingsville, OH on February 11th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, with any questions you may have regarding your $50.00 Visa rewards.

Thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Looking to lower my rate

Was not thrilled that I could not get a lower rate because I was already a customer. That part sucked

Plans & Pricing
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Likely to recommend

— Not Satisfied from Akron, OH on February 3rd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need any assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Gas review

Customer service agent was considerate and professional. He said I would get a $50 gift card, but I never received it.

Plans & Pricing
Order Experience
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Likely to recommend

— No from Akron, OH on January 22nd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. We can speak to you regarding your $50.00 rewards card.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

I thought this one would save me $$

Im changing carriers... I compared and at the time the rate was lower than what I was paying... now its higher!!

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Likely to recommend

— Nancy from Perrysburg, OH on January 22nd, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. We apologize for your unpleasant experience, if you would ever need gas in the near future, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

New customer

My first bill is much better

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— New Customer Rates from Cleveland, OH on January 12th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

What happened to the Visa card you promised?

You promised me a prepaid Visa card and I have not received it as of yet

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Perry Epstein from Chagrin Falls, OH on December 28th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will provide you information regarding your prepaid Mastercard virtual reward.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Competitive prices but becoming skeptical about this company

Prices were not best, but not bad. They offered $50 bonus for contract renewal and I took it. Got first bill several weeks ago but still not that $50 bonus. Tried to call them on 1-888-200-3788 but that number seems not working - first red flag. Sent email and no response - second red flag.
I will wait another month, then have to send them letter and copy Duke Energy requesting to cancel contract since they didn't fulfil their obligations. I don't like when things are so difficult.

Plans & Pricing
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Likely to recommend

— Ohio Customer from Hamilton, OH on January 28th, 2021

Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your account, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Unclear Representation Of Pricing Details

I signed up with Center Point Energy in June 2020.
The following month I received notice of a name change to Symmetry Energy Solutions, LLC.
At the time I initially signed up I thought I was getting a fixed rate of $2.50/MCF.
On the paper I recieved in the mail it showed a "Managed Rate" of $2.50/MCF.
My Dominion Gas bill is paid thru my checking account.
I reviewed my bills today and noticed the rate was $2.75/MCF, which is different from the $2.50/MCF that I thought I'd signed up for in June.
I contacted Symmetry today to inquire about the difference and was told that
I had contracted for their "Managed Rate" and not the Fixed Rate.
I have to accept the resposibility for this, although it was not clear
at the time I signed up.
As they say "caveat emptor".

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Vbg from Tallmadge, OH on December 7th, 2020

Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience. Were a company devoted to customer satisfaction, please email us at (CustomerChoice@symmetryenergy.com) to further explain concerns and issues. At that point, a customer service representative will contact you within 24 to 48 business hours to assist you in resolving this matter.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Unprofessional

I signed up for service online. I received a letter requesting a phone call as there was a problem.
The representative was pleasant and stated that the problem was that the account could not be switched because the account is presently listed under my wife and me. Apparently, that is unacceptable(?) to your company. To remedy this, It was requested, by your company, that I call my existing gas supplier and change the account name so that it can be changed from their company to yours! I asked why?My existing supplier doesn't have a problem with my wife and I on the account. Your company does. As strange as this sounded, I remained calm and asked to speak to a manager. I expected this to happen soon as the representative conferred with her earlier to get the information about why there was a problem with the switchover. However, after a moment the representative came back and stated that the manager would have to call me back. I said okay and that was the last have heard from CenterPoint.

Plans & Pricing
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Likely to recommend

— Edward Predota from Cleveland, OH on May 22nd, 2020

We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. We are a company devoted to customer satisfaction, we will have a representative from our Customer Service Team contact you within 24 to 48 business hours to assist you.

Sincerely,
The CenterPoint Energy Services Team

— Symmetry Energy Solutions

Disappointed

Received the first bill reflecting OH energy today but it took two months after signing up to see the savings because the former provider still was suppling gas. That cost me an additional $100.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— F Lewis from Wickliffe, OH on March 18th, 2020

Dear Customer,

We apologize for any inconvenience you may have experienced, if you any questions or concerns, please email our customer care team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Thank you,

Customer Care

— Symmetry Energy Solutions

Confused

Was expecting the budget amount to go down from dominions price but it didn't

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Likely to recommend

— Robert Clapp from Barberton, OH on March 15th, 2020

— Symmetry Energy Solutions

Review

I cannot give you a rating at this time but in a couple months or so I'll give you a rating thank you

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Likely to recommend

— Gloria. Russell from Euclid, OH on February 15th, 2020

Dear Customer,

Thank you, we appreciate your feedback, we look forward to hear from you in a couple month's. If you have any questions or concerns, please email our team at CustomerChoice@centerpointenergy.com.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Promotional Visa Card promised...Never was able to link up and claim

A promotional card was promised when you signed up...I think it was $50....When you went to the link to claim the card....It would not process it....Sent the information to them....Envelope came back .Not at this address...Never got promotional gift card

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Likely to recommend

— Matt Inskeep from Lowellville, OH on November 30th, 2019

Dear Customer,

We apologize for the bad experience. Please email us to the further explain your concerns to CustomerChoice@centerpointenergy.com. A customer service representative will contact you back within 24 to 48 business hours to assist you in resolving this matter.

Thank you,

Customer Care

— Symmetry Energy Solutions

First time customer

So quick and easy to sign up for the cheapest 12 month fixed natural gas rate! Thanks!!

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Likely to recommend

— Diana H. from Uniontown, OH on November 12th, 2019

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback, please let us know if there is anything more we can do for you.

Sincerely,
Customer Care

— Symmetry Energy Solutions

N/A

I thought that it was the lowest compared to other companys offers .

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Likely to recommend

— Russ Manross from Middlefield, OH on May 27th, 2019

Dear Customer,

Thank you for taking the time to add your rating. We appreciate your feedback. Please let us know if there is anything else that we can do for you.

Sincerely,

Customer Care

— Symmetry Energy Solutions

Dont order Ctr Point

My fixed contract ended last fall. New heating bill in December was DOUBLE the fixed rate. Cost me $600 xtra

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Likely to recommend

— Fred Hart from Beachwood, OH on April 5th, 2019

— Symmetry Energy Solutions

Most Recent 1 Star Reviews

23 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Horrible experience

The rep that I spoke with was eating something and sounded very annoyed that I interrupted his breakfast!!!!! HORRIBLE EXPERIENCE!!!!!

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Likely to recommend

— CMR from Xenia, OH on October 6th, 2024

We do not have an account

We are with a different a supplier. Thank you for asking. We will check you prices again.

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Likely to recommend

— Eric Waldron from Columbus, OH on March 18th, 2024

We still shave no service from your company!!

I started in 11/23 to change over to Symmetry Energy Solutions. I just received my February bill and we still havent changed over to your company. When I called they told me two numbers were switched around. They assured me it was corrected and I have the change. Your company needs to get organized and do things correctly!!! This experience has been absolutely horrible!!! Okay

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— Elvin Norman from Struthers, OH on March 14th, 2024

NOT STARTED YET

EVEN THOUGH I WAS APPROVEDOVER TWO MONTHS AGO TO CHANGE TO YOUR SERVICE, IT HAS YET TO HAPPEN. DUKE ENERGY TELLS ME ITS BECAUSE OF BILLING CYCLE. SEND SURVEY AGAIN ONCE SERVICE HAS STARTED.

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Likely to recommend

— RICKY A REYNOLDS from Monroe, OH on February 16th, 2024

Prisoner

If you want to be held prisoner for years while trying to get out of the contract you have and enjoy paying up to 800$ more than your actual usage then this is the company for you

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— Russ from 80654 on November 17th, 2023

Symmetry fits the legal definition of criminal price gouging.

Here's a legal definition that applies to this review of Symmetry Energy Solutions: "Criminal Price Gouging refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices for necessities, often after a natural disaster or other state of emergency."

I have property with two buildings of similar size (+/- 1500 heated square ft.) in Santa Fe, NM. Both are supplied by the same gas-line via New Mexico Gas Company, but one building is serviced through NM Gas Co., and the other through Symmetry Energy Solutions LLC. NM Gas Company actually supplies/delivers gas to both structures from the same infrastructure.
New Mexico Gas Company's bill for Building #1 last month (2/2023) was $55.36 Symmetry Energy Solutions bill was/is $815.64 !!!!! NM Gas Company's price for natural gas was $6.74/mmBTU. Symmetry's was, ever so mysteriously, a whopping $33.27/mmBTU, for the same billing period.

Let me also state for the record that there are only two wall-mounted space heaters in the building "serviced" by Symmetry Energy, and they are set at either low or off at all times. The heat in this small building is kept at +/- 45 degrees, just warm enough to keep the plumbing from freezing. This fact is self-verifying, given the low volume/gas-usage recorded for this structure.

Symmetry calls itself a transporter of gas to this location -- but, in fact, NM Gas Co. is the real physical transporter, and Symmetry does not have infrastructure here they do NOTHING but bill/invoice customers for a so-called"service" that piggy-backs off of the supply chain and infrastructure of NM Gas Company. The only difference between the two companies is that NM Gas Co. is a viable and honest company, and Symmetry is a price-gouging criminal enterprise.

Prior to this jaw-dropping, price-gouging bill I received this past month from Symmetry Energy, they sent out a vague email (which I have retained a copy of) to grease the wheels on their price gouging this email was entitled "Causes of Unusually High Natural Gas Invoices Payment Plan Options." This email, oddly enough, had no actual dollar amounts or percentage-of-increase amounts named or indicated. In fact, it failed to mention that they planned to stick it to their customers with bills nearly 5X THE AMOUNT that NM Gas Company is charging per mmBTU.

Last winter (2022) I had received similar emails from Symmetry (which I retain copies of, as well) that also tried to grease the wheels on their upcoming price-gouging. While annoying, I did not deem the increased bill-amounts as falling outside the realm of possibility/reality. For example, my Symmetry Energy bill for January, 2021 was $41.11 -- but in January 2022, after receiving one of their greasing-the-wheels-for-price-gouging emails (also vague on hard facts, details, and actual pricing) that same volume/usage cost me $136.77 Thus, I expected to receive a bill in this similar range for the same time period of 2023. I literally was unable to sleep last night after seeing this bill for $815.64

In my opinion, Symmetry Energy are thieves who think "write" makes "right." Astoundingly unethical -- and yes, criminal in their pricing. It appears to me that if you sign up for their service, you should be prepared to be making the CEO's Ferrari and yacht payments.

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Likely to recommend

— S.Rogers from 87506 on March 17th, 2023

Dear Customer,

Your feedback is greatly appreciated, thank you for adding your review.

January and February have proven to be extremely volatile times for CA customers, particularly customers billed through PG&E and SoCal City Gates.

Index prices from IFERC (which Symmetry does not set), published over 3.5x higher than December and over 6.8x higher than in November. The published index rate, which Symmetrys rate is based on, is published above $50/dth for PGE and SoCal City Gates.

Unfortunately, the unusual cold snap in CA caused increased demand which was met with historically low natural gas storage levels, ultimately increasing rates across the board.

We apologize for any inconvenience this may have caused, to find relief we offered payments plans to customers afflicted by high bills. If you need any further assistance, please contact our customer support team by calling 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Cancelled account due to pricing

Pricing going forward too high

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Likely to recommend

— Mary Kimberlin from Canton, OH on August 21st, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

As a result of a significant spike in the market, our prices have increased. We apologize for any inconvenience this may cause. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If we can assist you with any questions you may have in the future please call our customer service department at 888-200-3788 between 7:00 AM and 7:00 PM Central Time, Monday through Friday, between 7:00 AM and 7:00 PM.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Cost

To high of price

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Likely to recommend

— Anthony Agliola from Akron, OH on June 8th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

The price increase it's due to a significant spike in the market. Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. If you need assistance in the future, please email us at customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Where are you?

No one ever came out!!

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Likely to recommend

— Wtw from Warren, OH on May 31st, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

We apologize for your unpleasant experience, Symmetry Energy Solutions is more than just a natural gas supplier, we're a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, and a representative will contact you within 24 to 48 hours regarding any questions you may have with our enrollment process. If you prefer, please call our customer care team at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, Monday through Friday one of our representative will be able to assist you.

Again, thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Idiot

Tried to sign up. had a letter saying i was. they did nothing. the rate went up. i had to find a new co. i had a letter confirming service. then i get a phone call. said they never agreed. then they said they would remove late charges. some how some way, i got signed up.

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Likely to recommend

— Stanley Josselson from Cleveland, OH on May 9th, 2022

— Symmetry Energy Solutions

Over charged

Bills are too high! I do not have my heat higher than 67

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Likely to recommend

— Over Charged from Cleveland, OH on January 5th, 2022

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, so we can go discuss your services.

Thank you for choosing Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Was Accepted and Then Dropped

Frustrating - applied, received confirmation of approval, and then for unknown reasons was dropped and had to research and find another supplier.

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Likely to recommend

— Frank Dantonio from Westerville, OH on December 19th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we apologize for your unpleasant experience.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you like a representative to explain the reason for the drop, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Ordered for next year then decided to hold off within five minutes. Talked to 2 customer service people to cancel my plan because i wanted to think some more. One Mascimio stated that he had taken care of it. Within 2 hours I get a contract. I call back and get transferred to the wrong place twice. The third call they are giggling and saying everything is taken care of. In two days I get the contract in the mail. I will reject it when I receive it from Direct Energy. But how sad to have to play employees that don't do a respectable service for their company. Never again will Symmetry be considered.

Extremely Poor

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— LLK from Youngstown, OH on October 14th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please email your contact information to our customer care team at CustomerChoice@symmetryenergy.com, our team will be happy to speak with you regarding your contract with Symmetry Energy Solutions.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Impossible to contact

I've left 3 voicemails, emailed twice and called several times with no results in actually speaking to a person.

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Likely to recommend

— Angry Customer from 66762 on October 5th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just a new natural gas provider we're a company devoted to customer satisfaction. If you want gas services, we do not provide gas services to area code 66547, KS. If you would like to speak to someone, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to speak with you.

Again, thank you for contacting Symmetry Energy Solutions!

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Why

Why was my first bill with Symmetry almost twice as much as my last bill? I was expecting it to be maybe a little less.

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Likely to recommend

— Cindy from Strongsville, OH on September 9th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time, our team will be happy to explain your bill.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Gougers

You have allowed gas companies to gouge consumers during February 2021. Where is your concern to your own consumers. Gouging is illegal in this State!

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Likely to recommend

— Monica from 80203 on March 29th, 2021

Dear Customer,

We apologize for your unpleasant experience, because of the winter storm and the extended period of extremely low temperatures, the physical gas and power infrastructure was severely impaired.

At the same time, demand for natural gas was higher than normal, due to increased heating demand during the extremely cold weather. This significant increase in demand, coupled with a severe reduction in supply, resulted in extremely high gas prices in almost every market we serve. That higher-priced gas was reflected on your February invoice, which may also reflect certain charges imposed by pipelines and LDCs during this period.

We are a company devoted to customer satisfaction, please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding your February bill, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

Nightmare experience with Customer Service - Don't Choose Symmetery

They promise incentives, good rates, all the best, but when you sign contract, they don't do anything and always say - our records are different, maybe because utility company didn't process this or that. On this site they tell you call customer service. When you call them they tell you to email customer service and they never respond emails.

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Likely to recommend

— Disappointed from Hamilton, OH on March 5th, 2021

Dear Customer,

We apologize for your unpleasant experience, we are a company devoted to customer satisfaction. Please send an email with your contact information to customerchoice@symmetryenergy.com, a representative will call you with any questions or concerns you may have regarding incentives and rates, within 24 to 48 business hours.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

New customer

I just switched to symentry I just can't leave a review right now

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Likely to recommend

— Bruce from Ashtabula, OH on February 15th, 2021

Thank you for taking the time to add your rating, we appreciate your feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider were a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

I haven't received a bill statement since switching to you.

Can't rate my experience with you till I actually get a monthly statement.
I have not received a bill since signing up. How do you expect me to even pay my bill without a statement?

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Likely to recommend

— Greg from Tallmadge, OH on January 15th, 2021

— Symmetry Energy Solutions

Cheater

Offered managed plan fir fixed price and after sign up went to a variable rate. just a bunch of people not telling the truth. person on phone would not listen and continued to talk over me. buyer beware

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Likely to recommend

— Jauf from Medina, OH on October 31st, 2020

— Symmetry Energy Solutions

Vague situation

When I was shopping for the better rates for the renewed contract, I've found the Symmetry with the fairly good rate. When I submitted the application, it suddenly adjusted the rate to the average, which was worse then its nearest competitors. My attempts to connect with the folks weren't answered. I didn't cancel the service change because the rate was just average. I am planning to switch to the right supplier again, soon.

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Likely to recommend

— Slava Luchianov from Delaware, OH on October 5th, 2020

Dear Customer,

We are a company devoted to customer satisfaction. Please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time. Someone from our team will be happy to assist you with any questions or concerns with your rate plan, we look forward to hearing from you.

Sincerely,
The Symmetry Energy Solutions Team

— Symmetry Energy Solutions

The absolute worst experience EVER

I attempted to sign up with them for my gas supplier. The girl put me on hold 3 times as was unable to answer the simplest of questions (what is your early termination fee? Shes put me on hold come back and say well there isnt any unless you terminate. Right so if I term how much is it? On hold again. Bottom line she didnt even know what early term fee was and shes in customer service! I asked how long she worked there Ive been here awhile its been 4 months. What! 4 months is a long time now! Then was transferred and put on hold for 48 minutes. I finally hung up. They tried calling me and said thank you for signing up I had to call them back to tell them I did NOT sign up we never finalized the million questions and I wouldnt use them if they were giving the service away for free! The absolute worst customer service I think Ive ever seen and I am 64 years old and worked for 43 years so I think I know what Im talking about. Do not under Any circumstance use this company!

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Likely to recommend

— Claudia from Cleveland, OH on April 9th, 2020

Dear Customer,

We apologize for your unpleasant experience, CenterPoint Energy Services is much more than natural gas provider. Were a company devoted to customer satisfaction, please email our team at CustomerChoice@centerpointenergy.com. A customer service representative will contact you within 24 to 48 business hours to assist you.

Sincerely,
The CenterPoint Energy Services Team

— Symmetry Energy Solutions

GIANT RIP OFF!

They advertised one price (2.99) and billed me at $3.75...liars and thieves!