Billing Problems and Complaints (518 reviews)



Great rates and customer service

(5 / 5)

  I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them.

A
August 7th, 2021

Good afternoon. Thank you for taking the time to share this important comment with us. Thank you so much for giving us another chance to serve you. We are very happy to have you in our family and we will do our very best to continue as your electricity provider for many years to come! Please take care and be safe! - Sophie / Digital Care

Responds August 10th, 2021


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So Far So Good

(5 / 5)

  I was looking for green energy and the rates were good. I haven't had any issues with billing or customer service.

Anonymous
July 30th, 2021



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Good set up experience

(5 / 5)

  The ordering, online account set up, and billing process was easy and convenient.

Lazar Harris
July 11th, 2021



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Company

(5 / 5)

  I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year.

Fwtank
June 20th, 2021



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Great service

(5 / 5)

  My account and billing was switched exactly when it was to take place. MY budget rate came down also. Great job.

Dale
May 17th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

Responds May 18th, 2021


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