Charge/Fee Reviews

“  I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you. ”

“  I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe ”

“  i been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees. ”

“  Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat. ”

“  Buried somewhere in the fine print is a clause that allows them to charge me way more than I thought because I am a very high volume electricity consumer. So my bill ended up being twice as much as my previous provider who charges the fee they quoted (9.4cents/kw) regardless of the amount used. Consequently; I will be paying the cancellation fee and switching to another provider. ”

“  I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon. ”