Recent Bad Reviews

“  Auto renewed my policy after I canceled. I was over charged over 4 moths ago. Every time i call in I get the runaround. They just stole my money and wont pay it back. ”

“  Direct energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous. ”

“  They have ripped me off for years now. They promise you low rates and then they jack them up. All the guy could say is we'll send you a $70 check and lower your power to 6.4 which is the same as ComEd all the time. I've been duped by this company. ”

“  Horrible service. I called because I saw several reviews and was interested, but they have a super bad service. I talked to a rep, his name was Junior and his extension was 1875. I just wanted to know more about how everything worked and he spoke to me in a very rough tone, he made me feel stupid, then he hung me up.When I asked to speak with him again he continued to give me a terrible deal. I was excited and thought I could refer my family and friends but considering that their employees work like this, I lost all wishes. They shouldn't have that kind of employees, I DON'T RECOMMEND IT! ”

“  I think its atrocious that Ive paid my bills from my checking account with no fees up until now 2025. You decided to use another vendor and now Im getting charged a quarter to make a payment because youre forcing me to auto pay. Terrible company and I wish you would just go away ”