Customer Reviews for Verde Energy

Customer service is great when you call your questions are answered quick and they are very respectful. I can recommend them.

Apparently I started this service April of 2019 only to be screwed over after June 2019. I have been charged upwards of $130 a month. This company is useless what is it you do. Why screw the little guy over, it's a Pandemic!? Furious I wish I could give negatives

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Plus note customer service was very helpful considering I was irate that was 10star customer service. The company could learn from them.

I was suppose to receive money back a month after signing up and did not. When I finally take action about it they tell me I was not put on the account to get the rebate back so tell me why the hell you have random people knocking at my door telling me the wrong information. He probably kept it for himself. The the agent tells me I can't get it and I had her cancely account. I called back to speak with someone higher up. And got put with an agent she then tells me the other agent should have offered a 50 dollar gift card but now that the account is canceled they can't do anything, then says I couldn't sign up for another account because they don't service in Ohio. They are liars n I would double check your bills and plans. Customer agents rude...Thank u for taking all my money dumb Fucks!

Telemarketers for Verde repeatedly call Do Not Call listed numbers. They attempt to give the impression that they are going to forward a refund "from your current supplier" until they get your account number and other info that they need to switch the account to Verde. Their telemarketers use a spoofed originating call number so there is another illegal/unethical practice. Good luck with your rates once these bandits get you on their system!

Verde doubled my rates with no warning. Electric bills are over $500.00thats more than double. I will have to pay this for 3 billing cycles until they can be removed. They refused to offer any kind of refund.

They came to my door, said nothing would change at all. No more money I'd have to pay, nothing. Turns out they lied, my bill was DOUBLED. Everything the guy said at my door was a lie. They aren't technically scammers, but when you lie about something to get them to switch, that's a scam in my book.

My number is on the Do Not Call list. Despite that, I was receiving nearly daily telemarketing calls about converting my energy supply to Verde. Since asking the phone representative to stop calling did not work, I wrote to Verde's Customer Care department at

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customercare@verdeenergy.com

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They advised to allow 3-5 days and they would have the calls stopped.

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Today (2 weeks later) the telemarketing calls have started again.

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I would NEVER do business with a company that has such disregard for the law.

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A salesperson from Verde Energy called me to offer me what was suppose to be a cheaper rate on my electric and gas rates. As it turned out the the rates Verde Energy were charging me were 40% more than my current rates. I was taken advantage of by a dishonest salesperson. If you are considering switching over to Verde, please verify your current rates and the the rate Verde is offering and do the calculations yourself before switching over to Verde.

My supplier got changed from Hiko to Verde with out my consent

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Recently discovered that my bill is double and they charge over $1.1/kwh. I immediately switched the supplier to another company at $0.49/kwh.

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Verde rep told me that I did not renew the contract, so the price is even higher than before. I did not sign up with Verde. Then how would I know to renew the contract?

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Now I found that they had some rebate offer of $50 for 6 months, that also they refused not pay me.

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After cancellation, it is going to take 2 months to take effect, and these months I have to pay the high bill.

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I requested the agent to reduce the price till cancellation, that again they refused

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This is insane.

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If anyone from Verde see this, please refund me the atrocious amount charged for past 7 months and reduce the price for next two months..

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If at least that is done, I would feel that Verde is a genuine company.

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thanks

After switching to Verde, I experienced an immediate spike in my electricity bill. Poor service and misleading.

First of all the salesmen basically forced me into signing up. I read reviews right when he left & called the following morning to CANCEL. Got a confirmation number & all. Come to find out they didnt cancel & my gas bill went up by $40.00. Screw This company & everyone that works for it!!! I hope someone sues you!!!!

Signed up at a fixed rate and everything was fine. My contract was up in October which I was never notified either by mail or by phone. My rate went from fixed .10 to .19 and never knew until the winter billing period. Supply charge went to $385 in December to $402! Unbelievable, that's 4 months of electricity in the summer! Customer service was NO help as they basically told me tough Sh**!

Verde energy took advantage of my 82 year old Mother promising her that her monthly bill would go down. The first month Verde energy charged 3 times the normal bill in addition to the Toledo Edison bill. After calling to complain the supervisor said there was nothing he could do about it since you agreed to the terms. Verde Energy is scamming the American people and getting away with it.