Charge/Fee Reviews

“  I've been a loyal customer for almost 10 years now. I had to switch accounts for my billing. In the switch, I accidentally attempted to pay the bill with my old account. Well, once I found out that I made the mistake, I was charged a late fee, disconnect notice fee, and a returned payment fee....Though these charges were only $57, I have a problem with them not waiving them because of my tenure and loyalty as a good customer. I have a house full and I shell out at times up to $500 a month or more for service. Quite disappointed. ”

“  I confirmed my contract start date in early July to match up with the end of my previous contract. I received multiple notices confirming the contract. After a month without a bill, I called, was told there was a database error and that it was fixed. A month later nothing had changed. I called in to be told my account was not active despite never being given notice of a delay or cancellation in my order. The service had defaulted to that of the apartment complex with disconnection fees because Constellation failed to provide service as agreed. I never received an explanation as to how this happen and once I was actually told they weren't providing service, I closed out the account to seek other service.

The price, if they actually provided service, was decent. ”

“  I've had DE for about 2 years now, as I am stuck in a contract. I switched from Reliant. DE's rate was advertised lower per kwh than what I was paying so I fell for it... but failed to realize all bogus fees. I've been in 1brdm small places and avg below 400kwh monthly for many years now low energy consumption - my Reliant bills were always around $40 bucks and even in summer around $65 - it's been double that now with DE. Same low energy consumption, but getting ripped a new one by hidden charges. Customer service is standard nothing to write home about. Those fees are ridiculous however - I'm an on-time and in-full paying customer, but one day the bill slipped my mind and I paid 1 day past the 'due date' - NOT 30 days late mind you...1 DAY PAST DUE DATE and they charged me $30 for a reconnect fee when I wasn't disconnected!! Are you kidding me! I will be moving into a new home purchase and this company will not be moving with me! I'll go back to Reliant or some other company with straight forward billing at fixed rate and no hidden-bogus-padding their pocket-fees. ”

“  Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady. ”

“  I was on Auto Bill. My contract expired. Didn't notice. Finally after 5 months I logged onto my account, just to find XOOM had more than doubled my therm rate. I called to see if they would backdate my charges to what I was originally paying. I was basically told tough luck and to suck it up. They had the right to change my rate WITHOUT notice. Of course I did not renew. ”