Recent Bad Reviews

“  Never signed up with this company all of a sudden they noticed they were on my bill instead of comed. They were charging me more than double what everyone was paying in my area. ”

“  This company needs to be closed ASAP. They continuously try to reel people in with a promise of 200 gift cards after 6 months of being a customer but when you sign up not only does your bill increase a significant amount but you don't even receive the gift card! You can say oh you have to read the fine print all you want but it still doesn't make up for the fact that they don't send you what is promised and the customer service department (actually the entire company) is extremely rude and unprofessional. When I called to inquire about the gift card the representative was rude so I hung up and stated I would call them back at a later date. The representative took it upon himself to call me back and leave a voicemail on my phone stating to not call them back and I do this over and over again and that I am wasting their time. Whats wasting time is this company continuously trying to scam me. When I called back to get the name of the rep who left me the message I encountered yet another rude representative named Miguel who refused to give me his name and stated "well you should know who you spoke with I'm not giving you any information". Then thought I was going to just hang up after he stated his manager was not available for 4-5 minutes because he was on a call. I waited 10 mins only for the supervisor Frank to come on try to cut me off as Im explaining the situation and eventually transferring me to the customer service department to make an "official complaint". even that representative tried to get me off the phone. This entire company is a joke and I felt I was being pranked the entire time. I reported them to the BBB and I suggest everyone do the same. There is no reason a company has nothing but complaints and can still operate. Their entire review section is filled with 1's and even that is generous, If i could rate them -10 I would. And the one review that is 5/5, you are either straight up lying or you are the company trying to write your own review "SmartConsumer". Just a joke. ”

“  I was pulled in during a visit to a local Kroger. This was the worst decision I've ever made in choosing an energy provider. I HIGHLY recommend you NOT choose this company. The bills are extremely high. I left my previous provider for that reason initially the bills were lower but it was a bait and switch. I live by myself and always turn the thermostat up when I leave my house. My thermostat at night never drops below 73 degrees. Again, do not fall for the pitch the temporary employees are giving you. They do not know how bad this company is. ”

“  The rep that I spoke with was eating something and sounded very annoyed that I interrupted his breakfast!!!!! HORRIBLE EXPERIENCE!!!!! ”