Ohio Natural Gas Customer Reviews

We've been collecting customer reviews for Ohio Natural Gas so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Ohio Natural Gas Ratings page.

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Ohio Natural Gas's Customer Reviews Summary

Ohio Natural Gas Scores and Ratings:

OH Energy Ratings Overall Score for Ohio Natural Gas

2.0 / 5

Ohio Natural Gas Reviews

5 Reviews for Ohio Natural Gas

5

total reviews

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Ohio Natural Gas has an average user review of 2.3 / 5.0 stars; they respond to 100% of their customer's reviews.

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At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running Ohio Natural Gas customer review communities around. With 5 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Ohio Natural Gas customer and would like to make yourself heard, then you are welcome to leave a review on our Ohio Natural Gas Customer Reviews Page.



Recent Good Review from Kathy william

Overall Rating
Changing utilities
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So helpful , very easy to understand, fast efficient service

Kathy William from Tallmadge, OH on December 20th, 2021
Overall Rating
USE with CAUTION
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I am sure this applies to ALL gas suppliers who charge an early termination fee, so use caution when choosing a company that does charge an early termination fee. I received a notice in the mail from Ohio Natural Gas saying my plan was about to expire. After checking the Apples to Apples site I found a company that was less expensive and did not charge an early termination fee, so I signed up with the new company. It was my understanding that it could take 1-2 billing cycles for the change to take place, so I felt I was safe. Guess again. The switch happen a couple weeks before the end of the contract, and I just got a bill in the mail for a $75.00 early termination fee from Ohio Natural Gas. Buyer beware, if you choose a different provider and have an early termination fee associated with your old contract BE SURE it does not take effect until after your current contract is over, because this company will not give you any grace, or forgiveness. The only option offered to me was to change back to Ohio Natural Gas as my provider, which I chose not to do so that I won't have to continually worry about the early termination fee issue. It was my mistake, but it won't happen again. ONE way to avoid this problem is to choose a company that does not charge an early termination fee. I was told that all of Ohio Natural Gas six and 12-month contracts have them. Look for a company that doesn't charge an early termination fee, even if they charge a tiny tad more per ccf, because one little mistake, like mine, and any savings will be lost by having to pay an early termination fee.

SW from Valley City, OH on October 23rd, 2019
Overall Rating
Illegal doubling of rates
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Having dealt with ONG before, I signed up for a 3 month contract for natural gas. The first month's bill was correct but the last 2 bills were double the rate I signed for , so I went to another company after the contract was over. Now they claim I left the plan early and turned us over to a collection agency.

C. North from Galion, OH on August 24th, 2020
Overall Rating
Over charging our account at a .84
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They have been taken off our account already but still showing that we owe 103.60 while our gas bill shows a total of 39.87 so why is it that frontier is over charging us still and not taken off my gas bill supplier. I will not recommend this company for anyone around the United states due to falsely lying saying we be at a .4 but on my bill your rating us at a.8. These people are fake providers who make your Bill's go up and wont help. Thank you for letting me down and lying

Nichole Snider from Mount Vernon, OH on December 26th, 2019
Overall Rating
Terrible customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Do not do business with them. I signed up for a fixed six month plan , which went as planned. However, once the plan went over the six months they raised their price by 87%. When I signed up with them they said their variable rate after the plan ends would be slightly higher than the fixed rate (that was a total lie). When I talked to customer service recently they again said their variable rate was slightly higher than their fixed rate. 87% increase is not a slight increase!! When pointed that out the customer service person had no idea how the variable rate works, could not even quote the variable rate. Talk to a supervisor and she had no idea how they bill their variable rate, too! They have a bunch of dopes running the company.

Buyer Beware ! from Westlake, OH on November 14th, 2018