Inspire Energy Customer Reviews

We've been collecting customer reviews for Inspire Energy so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Inspire Energy Ratings page.

Informational Links

Ratings by Star

Inspire Energy's Customer Reviews Summary

Inspire Energy Scores and Ratings:

OH Energy Ratings Overall Score for Inspire Energy

2.0 / 5

Inspire Energy Reviews

106 Reviews for Inspire Energy

106

total reviews

Compare to Inspire Energy Electricity Rates

What People Are Asking About Reviews for Inspire Energy?

Who is the best electricity provider in Ohio?

The best electricity providers are:



Does Inspire Energy take reviews seriously?

Inspire Energy has an average user review of 1.1 / 5.0 stars; they respond to 100% of their customer's reviews.

How do I leave a review for Inspire Energy?

At OH Energy Ratings you will find one of the most straightforward, comprehensive, and longest-running Inspire Energy customer review communities around. With 17 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Inspire Energy customer and would like to make yourself heard, then you are welcome to leave a review on our Inspire Energy Customer Reviews Page.



Overall Rating
Misleading company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Poor experience with them. Some rep came to my apartment and insisted me sign the tranfer because rates were cheap and its a renewable energy. So i signed it. But for next 2 months i received highest amount bills. Thank God i moved out from there and cancelled my service

Jawaid from Strongsville, OH on March 11th, 2020
Overall Rating
Scam!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Inspire has come to my apartment complex multiple times. They lie and use aggressive sales tactics to make it seem like you will save money. I fell for it in January and signed up. When my bill doubled, I immediately canceled. Last weekend, they came back and tried the same thing again.



The reps talked insanely fast and gave vague answers to simple questions. I asked multiple times if they were trying to get me to switch suppliers to which they said no. When I asked what company they were from they said "Energy Choice", which is not a company, it's the program that allows you to shop different suppliers. They would not leave when I said I was not interested in their service. They insisted I was already a customer of theirs, and that they were simply there to "update" my plan. I showed them my paperwork from my current supplier, but they tried to say the new rates they were "updating" would mean cheaper bills since I used a certain amount of energy each month. This ended up being a lie, too.

None of it was making sense to me and in my confusion, I almost gave in to the pressure again. The last step of sign up is a 3rd party verification over the phone. The reps made me put the phone on speaker. The verifier asked if the salespeople had left the premises. They hadn't - they were right next to me coercing me to say "yes". Then the verifier asked if I consented to switching suppliers, at which point I insisted the reps leave and told the verifier I did not consent. I only wish I had done the same thing in January.

Adam G from Akron, OH on June 13th, 2023
Overall Rating
Scam
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Total scam.



Signed up after stopping to give my time to a rep at a kiosk in a Giant Eagle grocery store.

I just trusted that it was a legit business because they were allowed to setup shop.

I was told that Id be saving money converting from Ohio Edison. Turns out, Inspire is twice the cost. Called four days prior to the start date of my contract to cancel and was told that Id still be responsible for 1-2 billing cycles.

Ohio Edison said they had no control over this.

RS from Twinsburg, OH on February 7th, 2023
Overall Rating
Scam
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This company is a scam and organized criminals. They contacted me years ago offering me a flat rate energy saying I will save money and I fell for it. I recently talked to a lady at the public utilities commission of Ohio that informed me that I had overpaid for service every single month and never saved a penny. I warn you to do your homework and avoid this scam at all costs! Flat rate sounds great but they make sure they always get paid! Avoid at all costs!

Mike from West Chester, OH on September 13th, 2022
Overall Rating
Fuck them
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They made my bill jump $300

Stephon Cook from Lima, OH on August 27th, 2022
Overall Rating
Scam door to door
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Woman at my door stating my electric and gas supplier sent her to review my services and I should have received something on the mail from my utility companies. Told me I needed to show her my utility bills and I asked why and she said because your utility company sent me to review them. I asked her for ID And she had a lanyard with Inspire on it but no permit from the city. PLUS I have a no soliciting sign on my door. I told her I was not interested but she insisted the utility company wanted her to be at my house. I told her to leave and she blew me a kiss as she left.

Kedilee from Elyria, OH on August 22nd, 2022
Overall Rating
Scam
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Talked my husband into get inspire energy even though my name is on the account. He was told it didnt matter as long as he had the account number. I kept watching my bill go up and had no clue why until the light company told me inspire been charging me 200.00 a month.

Mrs Barker from Lorain, OH on August 1st, 2022
Overall Rating
Misleading and Fraudulent Sales Tactics
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

An Inspire employee came to my mom's house on 6/6/2022. Mom is elderly and lives alone. The employee used high pressure tactics to try and get my mom to switch. She called me while the employee was there and put him on the phone with me. He falsely stated that mom was currently a customer of Inspire (she isn't) and that he was there to "make sure she wasn't switched without her consent to another supplier". The man insisted that I tell him the details from mom's bill to confirm this. I said we're not interested in switching and that I did not appreciate someone bothering mom at her home. The employee stated that he was sent because we didn't respond to a mailing. I told him to please leave. He refused and stated that if I couldn't provide him with the billing info to confirm our supplier, he or someone else from Inspire would keep coming back until we did. This was threatening and unethical behavior. I told him again he needed to leave or I would contact the police. He finally relented but then accused my mom of being racist before storming off. This was unprofessional, illegal sales tactics involving fraud. And it was trespassing as he remained even after I told him to leave the premises. I will be contacting the state utilities commission about this. And the police will be called if any Inspire employee sets foot on my mom's property again.

Talontime from Upper Sandusky, OH on June 6th, 2022
Overall Rating
Refused to leave
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Showed up at my door! Refused to leave..demanded to see my bill. Very rude.

Jen from Toledo, OH on May 31st, 2022
Overall Rating
Scammers
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Showed up at my door, looked at my electric bill and said they could do it cheaper. During the sign up process they kept speaking over the automated voice so I couldnt hear anything it was saying. Very sketchy. Looks like I lucked out after reading these reviews, guess they entered a number wrong because I kept getting emails about it. Dont do it people

Unsatisfied from Toledo, OH on January 10th, 2022
Overall Rating
Illegally has been charging me for months
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Illegally has been charging me for months my father and I were both on my illuminating bell neither one of us has signed up for this company and they have been charging us for months just realized it this afternoon How can this company just illegally go onto your illuminating bell this is fraudulent 100%

How Can This Company Just Illegally Go Onto Your Illuminating Bell This Is Fraudulent 100% from Wickliffe, OH on September 17th, 2021