Customer Reviews for Inspire Clean Energy

My bill went up double with no notice (500 dollars) when I went to switch to another supplier, Inspire blocked it, and lied about it. They claim they have no record but the Electric company has a record, the new supplier has a record, and I have records, plus a phone call from Inspire asking why I was leaving. When I called to ask them why they were still my supplier, they lied several times on the call (the story changed), and I escalated and still have not gotten a call back. Reading these reviews, we need a class action lawsuit

I was told that they would lower my electric bill but, in fact, they have been charging me 3 times what my previous aggregate company was charging me. I would never have agreed to switch if I had known this.

I was told my electric bill would be less. All it did was increase by the amount of the Inspire monthly fee which started at $54.99 and jumped to $294.99! When I called Inspire about the new charge, they lowered it to $159.99 for 12 months. I cancelled on January 18, prior to the "auto-renewal" of January 24. I was still billed for two months after the cancellation due to "THEIR billing cycle"! How convenient for them!!! March, I was charged $189.99. So that is $159.99 and $189.99 that I will never get back. How is this legal?

Representative, Anika, flat out lied to me several times in Giant Eagle stating I would not fully become a customer unit I PROVIDE my account number. Big fat lie. 9 days later I get a welcome email without providing any additional information whatsoever. She stood there and had me go through the screens one by one stating SEVERAL TIMES THAT IT WAS OKAY & NOTHING CAN GO THROUGH WITHOUT ME PROVIDING MY ACCOUNT NUMBER.