Just Energy Customer Reviews

DO NOT switch to this company as your energy supplier. I just received my first bill with Just Energy as my supplier and it was almost $200 more than my previous bill (from $160 to $330).The plan I was enrolled in was NOT explain properly and was simply a scam to get my business. I reviewed my bill with the agent I enrolled with and was assured multiple times that my bill would NOT increase. This was a blatant LIE. I cancelled this company IMMEDIATELY but am stuck with them for another billing cycle until it switches back to my previous supplier (energy harbor), who happens to be a whole lot cheaper and much more honest. Beware of the gimmicks they try to use to get your business. I will post reviews on every sight I can so nobody else has to deal with this predatory businesses and their unethical business practices.

You get roped in with getting a gift card. Deborah Fox lied about the rates, the pricing, and when we'd get the gift card. We signed up yesterday, of course they push you through and just tell you to sign things, and we thoroughly read the contract today. Deborah said it'd be 6 cents but the contract states 8.5 cents PLUS she stated $80 was for the first amount of usage however the contract says that's just the supplier fee. Our current, well previous, supplier fee was $30. Today we're calling, canceling, and will NEVER do this again. Keep your gift cards. I'm very sad Sam's Club partnered with you and I'll also be reaching out to them. I pay to shop there and don't need lied to as well as wasting my time.

Of course they got me at sams club with all these gift card offers if you sign up. I asked if my bill was going to change and they said no so I signed up. My bill was more than tripled and I never got any gift cards. Do not sign up. They will screw you over and take all your money.

I signed up in Sams Club. The girl looked at my bill and said I would save money because they offered a flat fixed rate of 54.99 just as a special deal for Sams Club members. I thought it was too good to be true so I asked if the flat rate had a cap to which she replied no it doesnt! Then she carefully scrolled to where I needed to sign. This is my fault because I should have stood there in Sams Club with my cart full of groceries and read all of the contract. I think they are counting on people not wanting to do that. Turns out the flat rate is only for the first 900 kw. After that it is billed at 5.99 per kw. This is in no way a savings and would actually cost me more. But she stood right there and lied. When I actually got home and read the contract I called the company and canceled.

I have been on phone calls with Just Energy for over 3 hours today dealing with erroneous charges on my account. Per my contract, I was not to be assessed any ETF. When I received the charge, I called and the service associate assured me that the charges were removed from my account. I called back to make a final payment on my account, and the representative informed me that the account no longer reflected the waived ETF. Now I am back on hold to go through this process all over again.

They will call you all the time and sending threatening notices to cancel, and much worse . When I called to find out about any early termination charges the little girl hung up on me. Terrible customer service you can barely understand them, disappointed with this company, needs to be closed down charging unsuspecting consumers double for supply #fired

I was stopped in a Sams Club store in Columbus, OH by a rep stating he was with Just Energy. I spoke with him for a while about the company and decided to sign up. After looking at reviews online I decided to cancel (just 2 days later). Instead of calling Just Energy, which Ive tried calling them several times now and it repeatedly says their offices are closed, I called AEP and told them that I do not authorize the switch. This morning I received another email from AEP stating that I approved a transfer of my service to Dynergy which I also did not approve. The Just Energy rep stated my info would not be sold but yet another energy company was trying to switch my account without my consent.

Just Energy was advertised to me. I was told there would be absolutely no changes or additions to my bill in anyway. But actually an extra flat rate 50$ per month was tacked on and when I wanted to cancel they charged me a termination fee and referred it to a collections agency rather than just letting me pay it. This company is a complete scam and am pissed that I ever got involved.

I am a Sam's Club member who was solicited by Just Energy while shopping at Sam's. I was talked into switching both electric and natural gas to JE. Going into the 3rd year i decided it was no longer feasible to stay with Just Energy. Upon switching to other suppliers I was hit with $100 early termination fee, which was $50 for each utility. It was not made clear when signing up and I do not recommend dealing with JE.