Compare the Best Electricity Suppliers in Kent

I ordered online and did not deal with a rep initially. So no major issues though everything was online including my billing statement which I really didn't like

I feel that the staff offer great customer service. They are always friendly and available to answer questions.

I signed up with them through a salesman who came by my house as I had had enough of the previous provider. Although he was quite thorough in explaining the services and charges, he did forget to mention some terms and conditions which weren't mentioned on the contract. It would have been better if they were transparent about their policies regarding cancellation and renewal. However, I'm satisfied with their pricing and have no complains about it.

Like I was saying. Bounce Energy is just "okay". Like don't get me wrong they're not all that bad, but they aren't all that great either. Everything is well until your plan is up. I had a 12 month plan and didn't notate when my plan was up and when the year went by I received no email or call no NOTHIN! I found out my plan was up with a $180 bill!!! I live by myself!! It is a bit ridiculous if you ask me. Apparently they put me on a month to month plan without informing me. I called as soon as I realized what had happened and they did grant me a decent discount and updated my plan for me. The agent was courteous and understanding although I didn't get refunded the price different of what I had been paying for the past 3 months or so at the month to month rate.

Bottom Line, if you are GREAT, FANTASTIC, AMAZING, at keeping track of your plans then go for it. But if you can avoid getting Bounce for any reason, go with someone else! I changed my plan to 6 months just to give them another shot, but I did it mainly out of convenience. There are better providers out there. And bounce is simply alright. OH, and their website is awful! Sometimes you can't even login and I rely a lot on paying my bill online, tough luck!
Having said that, if you choose to go with bounce because of prices, then go with it, just be careful. Because ultimately you do what you gotta do regardless of service.

In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Infinite Energy has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - I don't have an qualm about recommending Infinite Energy because it has the best rate and is reputable.

I've been a customer of Infinite Energy for 6 months now. I like that I haven't had an issue in that time and hope to continue to have a positive experience with them. I really like their mobile app so I can stay on top of things wherever I am but especially on vacation or whatnot. I don't trust autopay so I choose to manually pay the bill through their app. It is my experience that it is a modernized company. Here's to continued good fortune with these guys.

I have been using this company since 2014 and I really haven't had a complaint about their service. I have gotten a lot of different rewards and their customer service is great. They usually answer their phones pretty quickly and they don't try to "Bounce" you around.

The price plans were pretty good, but I would have liked more customer service help. I had some difficulty figuring everything out and it would have been nice to speak to someone.

My experience was just okay the prices struck me as a bit too high and the plans were confusing, but the people were helpful in untangling the policies.

The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money!

http://www.urefer.com/referral/1878/3495747/s/11

The service is acceptable, but others are all normal level compare to other suppliers.

I switched electric companies every 6 months to a year until I switched to Bounce 2 years ago. I just renewed today for another year. I'm not sure if I will ever switch companies again... and that is a relief! Their customer service is great although I have not had to call them for much over the last two years. They offered me a 'beat the competitor's discount' to keep me as a customer as well as a bill credit. When you see other much lower rates - make sure you read the fine print as there is usually a catch. I have not had any problems with Bounce Energy over the last two years and highly recommend them! What other company out there offers a rewards program that pays YOU back??? None that I've found. Good luck with your search, but if I were you I'd stop here!

Utility companies and other assorted connections tend to be made more complicated than they have to be. Nation Grid was clear, patient and gave me all the time I needed, rather than adding another source of stress to moving in. The experience with tham has been simple, without hassle, and I certainly wish all utility companies were more like national grid.

This Electric company, 4Change Energy is the best Company we have used! They have saved us a lot of money over the four years we've been with them! I highly recommend them!

Had Titan for a 1 year contract. Competitive prices. Satisfied with service. When contract expired, I intended to just continue having Titan supply our electric. However, I noticed the generation and transmission portion of my bill suddenly more than doubled, went from 5.8 cents/KWh to 12.25 cents/KWh. I called and found if I sign up for another year it drops back to 5.79 cents/KWh, which I did. However now I am saddled with a couple of months of significantly higher charges until the new contract takes effect. This is the kind of thing that just frustrates me to no end. At no time was I made aware that the price more than doubles on a monthly basis until I realized my bill was unusually high for this time of year. Remember, business goes where it's invited, and stays where it's well treated. Titan, if you want to retain customers you must treat them better than this.

No hassle. Excellent customer service.

I'm very pleased with the pricing and customer service we've received through Power-Express. I recommend them to family and friends.

Seems like others come here to rant but I happen to have a decent experience with the company. As long as you stay on top of your contract expiration then you should be fine, seems like to me that the other reviewers don't seem to do that which is why they end up with the variable rate.

I love this company not only because of the low price energy every month, but the weekly estimates...so I know what to expect before I get the bill. No surprises. Ever.

I love the Power to Go program as it helps me to proactively manage my energy consumption. The per KwH rate is competitive with post-pay plans & I get notifications each day, telling me how many KwH used as well as the cost. That way I can easily determine what my "energy vampires" are and kill them! Plus, no surprise bills at the end of the month! If you don't want daily texts you can get email - or both - and you can adjust how frequently they come. I definitely recommend Direct Energy Power to Go to anyone who wants to have the most control possible over their electricity consumption.

the orpcing is straight forward. No interuptions in service. Good rates.

After searching on the internet for my new electric provider I came across Startex power decided to give them a try. I am very glad I did so, I have been with them going on 3 months now and am happy to say I am a very satisfied customer. I live in a 3 bed 2 bath home my bills have been anywhere from 90 to 120 a month. At first I thought this was some sort of mistake on their behalf but that was not the case. With my previous provider I was paying around 280 a month that was a 2 bed 2 bath. I would highly recomend anyone looking for good service at a reasonable price to Startex!

I've only had one problem early on with an automatic payment, otherwise StarTex is outstanding in its competition, pricing, and customer service. We are very impressed and are loyal customers!!

Have not had major issues, prices were ok but made mistake of accepting 3 year plan. Bad timing on my part I guess since rate at time I initiated plan was 13.6/kwh. Nothing I could with a $300+ cancellation fee once rates dropped significantly. Not worth cancelling and changing. Will look at other companies to try to improve rate for a while and make up some of what I have lost with this higher rate I got stuck with. Not afraid to switch and may even consider staying if rate is reasonalbe on month to month but it doesn't look like they are beating others or even close even on 3 or 6 month plans Startex appears too high compared to others. Customer service ok and have not had problems on a few occasions when late over the last 2 years.

Signed up today! Rep was very helpful! even gave me a promo code to save 10 dollars on next bill! Locked in a rate of 9.4 KWH for 9 months.The rep was very clear about the fees, which are close to none! Will continue to use this provider! Thanks Startex!

Great rates, wonderful customer service, & fast, easy access to talk to a "real" person.

The benefits of choice are clear when you work with StarTex Power. I didn't realize how good I had it until I moved away. But from start to finish, and at every point in between, StarTex went above and beyond to deliver competitive prices and excellent customer service. I was most impressed when a VP picked up to answer a billing question. You just don't find that service elsewhere. I miss having the option to choose a power company. But if I ever make it back to Texas, StarTex is the choice for me!

My contract with StarTex is about up and I have been searching for a cheaper provider. However, after reading the reviews for these companies I realize that the bargains come at a cost, customer service and reliability, both of which I have found to be excellent with StarTex. StarTex's prices are about average, but at least I know I won't have any battles with these folks!

I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company

Very easy to get started with, we lived in an apartment for 2 years where electricity was provided. They switched us over promply (we bought a home)and there was no deposit required. I like the option for signing a 6 mo. contract at very competitive rates.

Signed up online,
Auto pay, Sends bills.
Website work good.
No problems

I've lived in Texas for almost three years now, and am still in shock over how low my electricity bill is. At first, I had inadvertently signed up for an adjustable rate, (Clueless because in Florida, you do NOT have a choice where power is concerned; on rate, or company.)and when I realized this, all it took was one phone call to get it fixed, at a great rate. No hassle, whatsoever.
I've never had any problem at all with the actual service either. The power has gone off a couple of times with weather, or whatever, but it was always right back on in no time.
A friend, whose house is smaller than mine, was paying more than three times as much as I do for power. She didn't believe me. I literally had to show her my bill. She's a StarTex Power customer too, now! (Smart meter my foot.)
I will absolutely refer people to StarTex Power whenever the opportunity presents itself.
Thank you!
:)

I like the customer service that I receive from this provider. I have had two other companies and this is a step above them. Not much that you can say about utility companies, except how much they drain your wallet. But StarTex gives you ease of payment options (no service charges for Visa/MC) and great customer service.

Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing?

Being new to Texas and having so many choices..so far so good

Being new to Texas and having so many choices..so far so good

I have been with TriEagle for 5 years. They are a good company which charges reasonable prices and provides meaningful information. However, their customer service is sorely lacking. Sometimes it is extremely difficult to reach them, and frequently when you do the agents are not terribly knowledgeable. It can be very frustrating to deal with them. Fortunately one doesn't need to confer with an electricity provider that often, but when one does it is usually important. So I am reluctantly leaving them, at least for the moment.

Always a friendly voice on the other end.

The setup was fast and seamless. They have really reasonable rates for prepaid plans. There is no contract or deposit. Love the free nights being that that is when. I am home the most. Would recommend to anyone that wants to save money

I love this company and have saved tons of money by switching to them as gas and electric supplier. They helped to cut the supply portion of my bill clean in half. I recommend talking to them if they give you call.

I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting.

I had somebody come over and talked me into getting Vista Energy. Their reps turned out to be really good so I made the change. They said they were gonna help me out. They provide good service. Its just that I needed to get my bill so that I can pay it. I havent received the bill. They told me I was paying way too much and they could do better for me.

Vista Energy Marketing is the same as my past provider and they are both good, but Vista had a good price. I did things online and it was a good site. Vista also provides a good service.

Vista Energy is good. Because of the Lowes gift card that they offered me, I went with them. They explained everything well and everything that I needed to know about the energy. Their price is pretty well fair. I leave my aircon on a little longer because its hot and they kinda helped me cut my electric down a little bit and it got cheaper on me. I enjoy the service and I would like to continue on with it. If somebody asks about it, I would tell them about it and to get the energy.

I'm new to your company but so far I love it. I will write a complete review after 4 months to make sure I have all the facts. Keep up good work.

At first I was skeptical, but 8 months have passed and I've saved money on my bill each month. The gentleman that came to my door was very professional an well dressed with clear visible I'd and attire with company name logo etc. I normally dont talk with door salesman but this time I'm glad I did. Thanks Aaron

Very friendly customers service easy to understan language. Am so happy . Every 3rd of z month I pay my bills.I appreciate. Thats when I get my disability check. Thanks .Friday at noon I forward my payments.

Nice to see a reduction in our electric bill. Have only received one bill to date. My biggest peeve was with Direct Energy. 3 clowns come out and DEMAND to see my CenterPoint confirmation letter and rates. Stated we couldn't make the switch without their approval. They blocked my handicap ramp entrance and looked like bouncers. I actually had to push through them because they would not let me through to get back in my house and still they kept banging on the door. I watched them go door to door using the same same tactics Thumbs down on Direct Energy!

Very positive, easy to navigate.

My son, who lives in Texas, owns a condo in Reminderville ohio call Dominion to have gas turned on at his condo was given a time for arrival and a call when the person would arrive of 15/20 minutes, I arrived in 20 minutes the service person Name David was at the door when I arrived, he was very proffesional and helpful. wanted you to know he is an asset and represent you company impressively. His name is David. The date is 2/27/19 My name is Deloris Jones 330 2325723. Thanks

i got a good plan at a good price, but was never notified of contract ending and never offered a renewal deal so i left

Very happy with my experience,

Very easy to switch carriers. It was a real CHARGE to switch and so was the price. Thank you

The change was easy to complete on my side but takes too long. For only a paperwork change it took two months and I did not benefit from the better pricing when we needed. I might have lost and savings I would see for months.

Dominion Energy customer sought natural gas suppler. Quake's price was very competitive and the ease of on line registration made the transaction very smooth

I received a great rate and the switch was quick and easy!!! I would recommend for sure.

Supplier provided an acceptance (welcome) email and informed me of progress of transition.
Transition from one supplier to another was simple and without any complications or interruptions.
Supplier is offering a very competitive price so I appreciate their offer and their services.

Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me.

I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna.

I am sure this applies to ALL gas suppliers who charge an early termination fee, so use caution when choosing a company that does charge an early termination fee. I received a notice in the mail from Ohio Natural Gas saying my plan was about to expire. After checking the Apples to Apples site I found a company that was less expensive and did not charge an early termination fee, so I signed up with the new company. It was my understanding that it could take 1-2 billing cycles for the change to take place, so I felt I was safe. Guess again. The switch happen a couple weeks before the end of the contract, and I just got a bill in the mail for a $75.00 early termination fee from Ohio Natural Gas. Buyer beware, if you choose a different provider and have an early termination fee associated with your old contract BE SURE it does not take effect until after your current contract is over, because this company will not give you any grace, or forgiveness. The only option offered to me was to change back to Ohio Natural Gas as my provider, which I chose not to do so that I won't have to continually worry about the early termination fee issue. It was my mistake, but it won't happen again. ONE way to avoid this problem is to choose a company that does not charge an early termination fee. I was told that all of Ohio Natural Gas six and 12-month contracts have them. Look for a company that doesn't charge an early termination fee, even if they charge a tiny tad more per ccf, because one little mistake, like mine, and any savings will be lost by having to pay an early termination fee.

I always look at the Apples to Apples report for an idea as to which company offers the best price for the money. This company is the best for Akron Ohio, so it was easy to select. It was also easy to fill out an application on line, so I am relieved that I made a good choice with Constellation.

I feel suppliers are on an even rating? Most customers, like me, are looking for price breaks! I had no problems with Center Point, all billing is done through the energy companies per state laws/boundaries. I recently switched to AEP for gas since their price was lower, for 12 months.

I was looking at several listings till I found Tomorrow Energy. It was an easy path to changing from my former company to Tomorrow Energy. A great choice for price and ordering.

Happy the first go around with CenterPoint however, when I received my re-up letter, the rates were 3.5 to 3.6. I found a much lower fixed rate2.7 from another supplier. You need o find savings where you can as the supplier charge is the only thing you can impact as all other charges on your bill are fixed and out of your control.

I WAS WORKING WITH AMANDA FOR MY 8 ACC. TOOK ME SOME TIME TO GET IT TOGETHER AN SHE WAS VERY PATIENT WITH ME.. THANK YOU ,, WILL BE STAYING WITH QUAKE

Here in a time of bewildering choices for natural gas, Santanna Energy stands out as a company, which offers us natural gas at a very competitive price, while providing us with exceptional customer service. What more could you ask for?

YOU HAD THE BEST PRICE SO I WENT WITH YOU

I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me.

It was really easy to apply online. Other times with other companies it was almost impossible. I even had to give up and call.

The customer service people are very friendly. I've never had a problem with my bill or service.

AAAAAAAAAAAAAAAAAA

We were approached by a door to door employee from Quake, this employee took the time to sit down with me and my wife to go over our exact energy bills and provide some great information. After enrolling, this representative made sure to give us his direct contact line. This was a quick and easy process and I am glad I took the time with this representative.

Switched from ONG to Center Point due to better pricing.

Easy to obtain and great rates

I have used other suppliers in the past and none have compared to what Ambit has done for me. I have a low fixed rate with no fees, contracts, or other hidden agendas. But the best part is the Free Energy check that I get in the mail every month to pay my supply bill. This company has the BEST pay it forward referral program I've ever seen. I helped my friends save and now Ambit sends me a monthly check! I wont ever go with anyone else!

Leary at first but it was actually a pleasant experience. Customer service rep was top notch. Dont hesitate AAA+

I signed up for CenterPoint Energy months ago but am still being charged by my old service. Hopefully the CenterPoint service will be on my next bill. If not, I'll have to contact you about it. Maybe you could check it out for me.
Thanks for asking.

I have a love/hate relationship with energy choice. I like having choices but hate the shopping. First Energy Solutions had everything laid out nicely so the choice was clear. Finalizing everything was relatively painless. I'm happy.

For ever on "hold" listening to crappy music, just trying to talk to some one. Hire some people to answer the phones...

Nothing negative to say about CenterPoint Energy. I didnt think their offer could be beat. But I couldnt resist dropping another 11% below CenterPoints already great offer. Sorry I had to switch after just a few months

Looking to compare rates for natural gas ,found a 12 mo.rate with CPE just went into effect everything going as planned.Easy to enroll great rate no hassle very happy.

it was good but I found a cheaper rate fixed

Best price for one year.

Very easy to switch suppler good rate for now

Great experience so far.

Good experience

Have had great rates & very reasonable electric bills

Ordering on line is not one of my favorit things to do, but Center Point made it easy & quick.

Nice pricing, easy to use online and they keep you informed.

Great

Low cost

Good pricing, great communication between myself and vendor. Useful weekly energy costs/comparison's.

Have used them multiple times. Usually the best value. Will continue to use them, have had no issues what so ever.

Just as you said it was, no issues
I gave your name to to my daughter Lisa Snyder and to my neighbor Gillian Marshall

I made the change online and everything was perfect. Of course as soon as I switched I received a counteroffer that was quite a bit cheaper. 5.19 to 4.45

The people, service and saving are great. I would highly recommend them.

Sign up was easy.

billing is very high during summer time