Billing Problems and Complaints (509 reviews)



Good set up experience

(5 / 5)

“  The ordering, online account set up, and billing process was easy and convenient. ”

— Lazar Harris
July 11th, 2021


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Company

(5 / 5)

“  I have only been with them for a little over a year. I went through a broker ( ok, so that was my 1st time and scary), but with auto pay and a totally fixed rate from 1 kilowatt to 4000 kilowatts, I have never had a problem with their billing. I hate every electric company with rates for the 1st 500 kwatts, then up to 2000 kwatts, then a price for everything over 2000 kwatts. I love the flat rate. Don't really understand why so many people have issues with them. And I did a 3 year contract so I don't have to use powertochoose every year. ”

— Fwtank
June 20th, 2021


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Great service

(5 / 5)

“  My account and billing was switched exactly when it was to take place. MY budget rate came down also. Great job. ”

— Dale
May 17th, 2021

Dear Customer,

Thank you for taking the time to add your rating, we appreciate your positive feedback.

Symmetry Energy Solutions is much more than just your new natural gas provider we're a company devoted to customer satisfaction. If you need assistance, please call our customer care team Monday through Friday at 888-200-3788 between 7:00 AM and 7:00 PM, Central Time.

Again, thank you for choosing Symmetry Energy Solutions! We look forward to serving you for years to come.

Sincerely,
The Symmetry Energy Solutions Team

Responds May 18th, 2021


Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions