FirstEnergy Solutions was founded in 1997 in Akron, Ohio, and is the competitive subsidiary of FirstEnergy Corp., a Fortune 200 company with long-standing presences in Ohio, Pennsylvania, and New Jersey.
FirstEnergy Corp. is one of the nation's largest investor-owned electric utilities, and the unregulated affiliate of Ohio Edison, Toledo Edison, The Illuminating Company, Penelec, Met-Ed, Penn Power, West Penn Power, Jersey Central Power & Light (JCP&L), Mon Power and Potomac Edison. They supply electricity to millions of customers in Illinois, Maryland, Michigan, New Jersey, Ohio and Pennsylvania, and manage the energy and procurement needs for over 120,000 businesses.
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“ The customer service people are very friendly. I've never had a problem with my bill or service. ”
“ Bought a boat storage building up by Lake Erie. After initial contact with FirstEnergy it took over a week to get the service turned on from an existing meter. Terrible service. Very poor customer service. This would not happen in southern Ohio. ”
“ They are rude on the phone and forcing "smart meters" on everyone to up our costs and they ignore the data on health hazards of these meters. They bribed politicians to make it a law that we have to have these meters. They are truly a rotten company. ”