Our Analysis of Planet Energy

RUN AS FAST AND AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!!

I was told if I sold my house I would be able to terminate the contract. TOTAL BALONEY!!!!!!
At this point there is not that high of a cancellation fee as I only have 10 months to go.
However, during the contract, I have paid far more than if I just had had hydro from the main service provider, certainly they got more than the cancellation fee from me. AND it is a total misrepresentation of the terms that were presented to me by ACN.

The people here don't give a wink . They have their scripts, their bs uplift to managers, and incredibly condescending attitudes. I feel sorry for the workers as it is simply a job, however without a doubt the worst customer service I have ever experienced (even worse than communication companies).

As I still have another two service contracts with them, it would have been good customer relations to waive the $50 early cancellation fee for the property I have sold. I certainly wouldn't have been writing this review. if they had. As it is, they want me to jump through very expensive hoops to show I no longer own the property (notarizations, government documents, legal letters, my first born etc.).

I joined as a favour to a friend. I don't regret helping my friend, however, I WOULD STRONGLY RECOMMEND YOU STAY AWAY FROM ANYTHING TO DO WITH THIS COMPANY!!!!!!!