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First Choice Power was the retail electricity arm of Texas-New Mexico Power (TNMP), one of the five Transmission & Distribution Service Providers in the state of Texas. In 2001, they spun off from TNMP to focus solely on retail electricity service. In 2011 they were purchased by Direct Energy.

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.


Our Grading of First Choice Power

Rating Overall

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First Choice Power Plan Summary

First Choice Power does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Energy Harbor instead.

View First Choice Power Plans

Customer Reviews of First Choice Power



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Most Recent First Choice Power Reviews  


Awesome Service
I needed a reasonable, inexpensive light company and they were a great help. Jumone Scott from Channelview TX

NO MORE PREPAID
I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V. SAVE $ from Dallas TX

NO MORE PREPAID
I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V. SAVE $ from Dallas TX


4-5 Star Reviews: 36 (19%)



Awesome Service

I needed a reasonable, inexpensive light company and they were a great help.

Jumone Scott from Texas
October 28th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 9 (5%)



Surprising add on fee?

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?
Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time.
Love to see what they have to say???
Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!
A daily and hourly usage chart would be nice since was provided by prior providers!!!!

Andre from Texas
July 18th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 18 (10%)



HARASSMENT

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

Sick and Concerned from Texas
August 27th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 98 (52%)



Not honest about offers

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

Genetheia Hicks from Texas
October 8th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

First Choice Power News  


No applicable blogs have been written


First Choice Power FAQs  


Where can I order First Choice Power electricity?


First Choice Power does not have any electricity plans

Where can I order First Choice Power natural gas?


First Choice Power does not have any natural gas plans

What do customers think about First Choice Power?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average First Choice Power customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All First Choice Power Plans  


Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
2 Year Fixed Rate
24 month
Fixed Rate
$0.555 / ccf
22.2% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
Popular Plan
30 month
Fixed Rate
$0.555 / ccf
22.2% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.579 / ccf
18.8% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
Variable Rate
1 month
Variable Rate
$0.595 / ccf
16.5% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
16.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
$0.649 / ccf
9.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
$0.669 / ccf
6.2% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Indexed Rate
12 month
Indexed Rate
$0.675 / ccf
5.3% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.695 / ccf
2.5% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.699 / ccf
2.0% under market rate
Compared to the current Duke rate of $0.7130 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$1.099 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$1.199 / ccf
$0.00 monthly recurring charge