Our Analysis of Mega Energy

This is even better. So about a month later, I have an inactive apt account, and an active house account. I accidentally send payment to the inactive account. Mega Energy accepts the payment, does not send a letter stating they applied payment to an inactive account, does not call, does not send an email. On 10-26-10 at 4:45 pm, Centerpoint comes to disconnect my electric for non-paymnet on the active account. By 5:15 pm the priority 1 reconnect was generated but my electric was not turned on for 20 hours. I didn't even open the next month's bill due 11-2-10. I had no way of knowing there was a problem. This is a great company, customer focused!!

1000 characters cannot not properly describe my frustration with this company. So I too decided to move from an apt to a house and when I signed up, Mega said transfers were easy. During my move, Mega decided to open a separate account for my house because there was about 1 month overlap but this will be a continuation (transfer) of service. When I get the new bill, mega is imposing a $6.95/month charge for usage < 1000 kW on the new account that never appeared on the old account. Numerous phone calls to customer service proved fruitless, Domonique doesn't do call backs, although she will tell you she does. Operations Manager, Reggie Miles, is a ghost, he doesn't return voicemails, and the CEO doesn't return emails. See the connectons? After about 3 weeks and a PUC complaint, accounting finally peformed an audit on the account and refunded my $6.95. I am waiting to see what happens next billing cycle. The PUC response was carefully worded to make sure Mega was not responsible.

recommend, customer service is horrible...

I ordered my "Mega-Man" plan approximately 14 days ago and was told that electricity would be established on Day &"X". Well, 6 days past Day "X" the electricity was not on, despite my desperate calls every day to Mega Energy asking for help. Today is day 6 and I called Oncor to ask for help. They said that today (day 6) was the first day that Mega Energy has actually requested service and that Oncor would establish it by end of day on priority since we do not have electricity. I would strongly advise anyone not to choose this provider and will bail as soon as my contract is through in 1 year (minus 6 days). I did make a complaint with the TX Public Utility Commission. It is amazing that something like this can happen and you can be without electricity. You would think these folks at Mega Energy would escalate up to their managers or at least show some type of urgency - Yikes!

After stewing about the young lady hanging up
on me I called back decoded their phone
protocol and asked the young lady to speak to a
supervisor. She asked my name and put me on
hold for several minutes. When she came back
she said all of the supervisors were in a
meeting and asked my name and number which I
gave her, She said a Supervisor would call me
back.

It is now 3 days later and nobody has ever
called me.

BAD COMPANY!

Early January 2011 I began shopping for a plan;
my current plan with a different company
expired Feb 1, 2011. I found Mega, seemed to be
good prices but I had questions and called. It
was a nightmare to get through and the
recording kept saying "Goodbye" and hanging up
on me. Once I found the correct combination to
get a person I got what seemed to be a young
man who could only tell me to use the web site.

I selected my plan on the web site and entered
a switch date of 2/1/2011. I received a letter
in the mail from them saying the were going to
switch me on 1/6/2011. That would cost me an
early termination fee of $250.

I successfully stopped them and set it up to
switch on 2/1/11. They did not put in the
paperwork to stop my old provider and it did
not switch. I called them, they said it will
switch today (2/8/11) I said I no longer chose
to do business with them, if they treat me this
way now how would they treat me after I was a
customer? She said "Whatever" and hung up on
me.

I signed up for service on a Friday and decided the same day to rescind the agreement. I called Mega and was told to send an email to their enrollment dept and it will be taken care of. I received an email on Tuesday stating my application was approved, so I called back to state that I submitted a cancellation. I was told they just did a credit check and I still had a chance to cancel and they will send a confirmation. On Friday, one week later, it still was not canceled and I was told to send an email again. Each time I call I am on hold for an average of 15 minutes before anyone answers. The customer service reps are absolutely unreliable and could care less about their quality of service.

These people will rip you off if you are not careful. I'm one of those who reads the fine print and when I caught them in a lie; they said they would have billing call me back. Two weeks later, I still had not received a call. I called back and they said they are still working on it. Meanwhile another bill comes in with even more outrageous pricing. Nobody ever tried to fix my problem. I switched as soon as possible and plan on filing a complaint with the P.U.C.T. against them.

Run from this provider. Their "deals" are too good to be true. Shortly after signing up, I
realized they offered only half the grace period of any other creditor I have (including credit
cards). I had a couple late fees due to this while I adjusted my process for paying bills to suit
this short schedule. They also charge me to save them time by paying my bill electronically
(many others don't do this). I renewed with them on the promise of a competitive rate (with
auto-pay). No mention of an auto-pay fee for this rate (assumed it was a policy change for
new customers). Only after I got my first bill on the new period did I realize "auto-pay" meant I
had to go on to their web site and sign up for auto-pay (with fee) even though I had renewed
on the "auto-pay" plan. Not only did this mean a late fee could easily have hit me, but it also
meant I was now locked into a year of online payment fees.

I've got burned TWICE by this company!! Never, ever again! If you choose, them, and that's a big IF, only do the fixed rate plan. You will get bill shocked if you choose their Energy Only Plan or Variable Rate. Complete rip-off and confusing billing practices. Even when I had their fixed rate plan, it was always confusing to reconcile because they charged you fees for previous months. For example, in one month I had three $9.95 fees for previous months. I always had to call them to find out what the fee was charged for. Customer service should be title "customer non-service".

They offer a low rate, which you will get for one billing period (just a fraction of a month if you have a smart meter), and then they will double the rate and attempt to trap you into a bad one-year contract by offering to retroactively adjust the rate. They give the whole market a bad name. Avoid!

Great for the first partial month cycle and then double your kWh price the next month. Even though powertochoose.org says 7 cents per kWh I was billed 15 cents per kWh. They suck.

Let me start by saying that I'm not the type of person who ever spends any bit of time writing reviews. But here I am, today. Due to a switch in banking bill pay software, a payment didn't go out when it should of. Immediately after receiving a notice from Mega Energy, I called them. I advised them of the situation, apologized for mix-up and told them that payment was remitted immediately (10 days late). They thanked me and said they have noted my account and everything was fine. Well... a few hours later, sure enough, the power company shows up and disconnects my service. I immediately called them, once again, and they said that the only thing that could be done would be for me to contact my bank, issue a stop payment on the online payment that I previously sent in the morning, pay them via credit card (and pay $9.95 to pay via credit card) and even then, all they could do would be to issue a 'reconnect' notice, which could take another day.

When I called, every time that I made a comment, I was put on hold so that the 'operator' could relay what I was saying with someone else. Then she'd return... and the process would continue.

There is no corporate office or anyone who can ever be reached, as there is only one number to 'who-knows-where' that is answered by 'who-knows-who'.

As a long-time customer who has always paid my bills, I find this to be ridiculous!
Fool me once, shame on you... Fool me twice, shame on me!

These people called today offering to "save" us money on our electric bill.
They told me "Obama has declared war on coal" and then quoted me a 5-month rate that was higher than what my utility company is currently charging. I calculated that I'd be paying them $11 *more* per month right off the bat!
They assured me that my utility company was planning a rate increase in a couple months and *then* I'd be saving money!
I can't see much benefit to paying Mega Energy more than I'm paying now for electricity in the hope that I might save money a few months from now, if and when my utility raises their rates, and if their rates go higher than Mega Energy's already higher rate.
My impression is they just piggy-back onto peoples' electric bills, charge more money, and that's how they make a living... off dumb people paying them the higher rates they charge.

Terrible, they are supposed to notify you when your term expires, they didn't and they are charging me a $50 cancellation fee well after my term expired. Can't fight it because no one there answers the phone!

I will never choose this company even if they offer 1c a KWh because of the fact that they have hired unscrupulous telemarketers that call at least twice a day using spoofed caller id to make it appear they are calling from a local number. I have asked them several times to remove my number from their calling list but to no avail.

My response to this daily harassment is to black list Mega Energy even if they are a genuine company. Do everyone a favor and please don't buy energy from this company.

They harassed me relentlessly to try to get me to sign on with my second home. Sometimes calling 20 times within 2 minutes. They lie and say they are with eversource. They have hidden fees and it does not save you money. They are still harassing me with daily phone calls, they wont stop. I canceled my service with them and will never consider them again.

They call using fake local phone numbers 3-4 times a day.I've asked them to remove me but they just keep calling.Reputable companies don't use fake phone numbers

I am called 2-3 times daily from Mega Energy India outsourced call center, Mega Energy is cheap crap company and there India call center representatives will not take no for an answer. There so-called representatives will lie and claim they are from Duke Energy they are not and now they are Caller ID spoofing local area phone number to get you to answer your phone. Caller ID spoofing is the practice of causing the telephone network to indicate to the receiver of a call that the originator of the call is a local number not the true originating India outsourced call center. It's time to take a stand no more outsourced call centers! What ever you do never give these or anyone your energy account number because the next thing you know you will have changed energy providers. I will never understand why Ohio permitted this BS to go on, do not switch to Mega Energy they will raise rates they are nothing but lying scum.

I receive between 2 and 4 phone calls daily from someone identifying themselves as a Mega Energy employee. They call using a fake telephone number (local residential #) so you can not trace their call. I have asked repeatedly to be removed from their list to no avail. Some reps are pleasant, apologize and state they will remove my number. Others simply hang up when I ask to be removed. On occasion I receive a call from a local residence asking why I called. I guess Mega Energy has utilized my number when performing their scam calls. I would never do business with a company that drums up business this way even if they cut my rates by 50%!

This company in NO WAY should represent Duke Energy. They call my home 3-4 times each day with a different phone number listed. Have asked to be removed so many times and they just hang up. Duke needs to pull the plug on this company. FTC is my next stop.