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Founded in 2005, Payless Power is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Payless power caters to customers that have advanced smart-metering systems to offer pre-paid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts. If an individual or business doesn't have a smart-meter installed, Payless Power will help coordinate the process of having one installed.

Our Grading of Payless Power

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Payless Power Plan Summary

Payless Power does not currently have any plans available on OH Energy Ratings.

We recommend plans from Energy Harbor and Santanna Energy Services instead.

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Customer Reviews of Payless Power

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Most Recent Payless Power Reviews  


Good
I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away. Good service from Electra TX

Happy Customer
O complaints Curtis from Dallas TX

Excellent customer service
The friendliest customer reps that truly wanting to help you. They go above and beyond Julie from Lufkin TX


4-5 Star Reviews: 90 (49%)



Good

I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away.

Good service from Texas
April 17th, 2021

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3-4 Star Reviews: 19 (10%)



Awesome

No hassle .

Bellard from Texas
May 3rd, 2021

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2-3 Star Reviews: 15 (8%)



Double of what other power companies charge- avoid this one at all costs!

I am a very cheap person when it comes to electricity- and it's all Payless Power's fault.

Unplugging appliances as soon as they're not in use- turning lights off as soon as I leave the room, leaving them off when I'm in my bedroom, covering up windows and doors- you name it I've done it all in order to keep my electric bill low. And by "low" with Payless Power, I mean shelling out $40 every other week or even weekly.

It gave me anxiety, checking my balance and knowing I'm getting low. I switched, and I expected the new power company to be worse since I left lights on, had the a/c on for a handful of days...but it was only $50 for the whole month! I am in absolute shock, Payless Power is an absolute scam. Under no circumstances should you EVER switch to Payless Power.

You've been warned.

Jack E. from Texas
April 19th, 2021

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1-2 Star Reviews: 39 (21%)



Sudden turn for the worse

Having a pre-paid plan, we used to enjoy a discount by maintaining a minimum balance. However, starting January 2021, the discount disappeared, and the value proposition for a pre-paid plan vanished. Additionally, a minimum daily charge of $2.67 is added (I am aware of no other major electric company that implements this immoral practice). This minimum daily charge means that you will be paying a minimum of $80 per month even if you unplug everything and go away on vacation!

You'll probably see a tone-deaf response saying something to the effect of that the changes are consistent with the TOS, which is available on their website.

Indeed, Payless Power suddenly forgot how to treat their customers right.

David from Texas
February 10th, 2021

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Payless Power FAQs  


Where can I order Payless Power electricity?


Payless Power has electricity plans in Texas

Where can I order Payless Power natural gas?


Payless Power does not have any natural gas plans

What do customers think about Payless Power?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Payless Power customer review is 4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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