About 4Change Energy

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4Change Energy is a retail electricity provider that serves residential customers across Texas. 4Change was built for customers who think electricity should be easy and who care about their community. Their self-service platform and EZ Pay program make it easy to be a customer. The fact that they give 4% of annual profits to local charities means that customers are giving back to their communities every time they turn on a light. Upon enrollment, customers can choose to support one of the following charities:
  • American Cancer Society
  • Feeding Texas
  • American Red Cross
  • Heroes For Children


Ohio Energy Ratings Score:


( 2 / 5 )
Our rating criteria
All Providers Ranked From High To Low


4Change Energy Customer Engagement

567   Reviews

159   Replies

Response Rate:
28.04 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of 4Change Energy


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567 Reviews and 159 Replies for 4Change Energy


I do not recommend.

(1 / 5)

  This is the absolute worst electric company I have ever had in my entire life. I have never had the highest bills that I have had with them. They send you an email to renew your service and it's just one little click of a button and you're screwed. You can't take it back they don't care. I tried they have horrible customer service. They know that they're wrong my contract isn't even up yet and I'm signed on for another 2 years and they're charging me almost $400 to get out of their service at almost 10 cents a kilowatt hour. The only way to get out of the 2 year contract that I did not sign is to re sign for another 2 years how stupid.

Not happening.
September 27th, 2019

Hi there, thanks for writing us. We're sorry if you weren't ready to renew with us! We do our best to offer our customers the best price year-to-year and we apologize if you were not intending to renew. Feel free to give us a call at (855) 784-2426 and we can take a look at your account and at least be sure your plan is the correct one for your usage.

4Change Energy Responds October 14th, 2019
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Bad experience

(1.2 / 5)

  Bill was not constant ...rate was very high. Ask to make the change...customer service response was not proper.

Rajeev kumar
September 23rd, 2019

Hey there Rajeev, we're sorry to hear you had a negative experience! We would love more information from you and to be sure we can take a look at your account to be sure you are on the correct plan. Please give us a call at (855) 784-2426.

4Change Energy Responds October 14th, 2019
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Affordable electricity

(5 / 5)

  Excellent Service and prices and weekly report of usage is very helpful. I recommend 4 change energy for electric service.

Vickie Podratz
August 9th, 2019

We appreciate your recommendation, Vickie! Thanks so much for being a customer.

4Change Energy Responds December 5th, 2019
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It is what they said it would be!

(5 / 5)

  Never had any issues with billing. Their rates are great! I just did an early renewal with them and no changes or extra cost were added to my contract.

SR83
August 2nd, 2019

Thank you so much for renewing! We value your loyalty and thank you for continued business!

4Change Energy Responds December 5th, 2019
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very happy customer

(5 / 5)

  great !

cruz
August 2nd, 2019

Thanks for your rating!

4Change Energy Responds December 5th, 2019
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Happy customer

(4.6 / 5)

  Have been a satisfied customer for several years!

Happy
July 31st, 2019

We appreciate your continued business! Thanks so much for choosing 4Change Energy.

4Change Energy Responds December 5th, 2019
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They just want your security deposit of $300!

(1.4 / 5)

  Beware! After having service at my home for almost 20 yrs, I decided to see if there was a better option out there. Talk about swimming with sharks! My first leap and I end up with 4Change who wanted to charge me $300 deposit. REALLY! I haven't paid a deposit since I was in college and am not going to pay for months of service in advance for the gift of having this service provider. No thank you! Went with another provider who was slightly more on the plan cost but WAY nicer and easier to deal with..... Customer service at 4Change doesn't even know their own TOSA (Terms of Service Agreement) and mis-spoke to me several times in violation of their own policies. Beware and be warned.

Lea Steinmann
July 30th, 2019

Hi there Lea, we're sorry you didn't get the chance to sign up with us. Deposits are based on soft credit history, so we don't pick and choose who gets one and who doesn't. We hope you can give us another shot in the future.

4Change Energy Responds December 5th, 2019
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Very expensive

(2 / 5)

  I really thought it was gonna be lower, never ever wanted my light bill over $300! I should've stayed with my previous company just energy!

Lupe
July 29th, 2019

Hey there Lupe, we are sorry to see you aren't saving as much as you'd like! Give us a call and we can take a look at your account to be sure you're on the correct plan.

4Change Energy Responds December 5th, 2019
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why I picked 4Change

(5 / 5)

  I picked 4Changed for it's competitive energy prices and it's courteous and well informed staff.

Sam
July 26th, 2019

Thanks so much for choosing 4Change Energy! We appreciate you giving us a shot at being the best energy company we can be for you!

4Change Energy Responds December 5th, 2019
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4Change...a better solution for your power needs

(5 / 5)

  I switched to 4Change on the recommendation of my son in law. He was right. My plan is excellent, and I am happy to have an opportunity for renewable energy from 4Change. Peace of mind all around.

Simply the best... simply
July 18th, 2019

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Horrible company AVOID

(1 / 5)

  Horrible customer service, prices are high, billing practices are a joke. Dropped them as soon as the contract was up. When I changed to them my bill nearly doubled.

Jason
July 18th, 2019

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Never again

(1 / 5)

  This company may be cheap, but its because their customer service sucks. They are not likely to work with you. If you need help from outside sources, they dont work with 4Change because of hard they are to deal with

Rdh
July 17th, 2019

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Easy sign up but horrible renewal

(2.2 / 5)

  I had a pleasant experience in the beginning. I received an email leading up to my renewal offering me the same great plan so of course i clicked the acceptance offer link. And several days later i received the same great offer, so i called customer service to find out why i received a duplicate email offer. I was informed that my renewal was in a que but not ready to view. Amonth later I went to pay my bill and discovered that i was no longer under contract. So i immediately phoned 4change. I spoke to several customer service reps telling me i should email my offer and my acceptance email. The only problem was i never truly received an email accepting my renewal. I did receive an email asking me to post a review because i accepted the renewal. So i sent them the original offer and the email where they were requesting a review of my renewal experience. Today i received an email stating that i need to send the offer, the acceptance of the renewal and allow 72 hours to receive my welcome kit. Which again i never received the actual renewal confirmation. I last spoke to Anthony in customer service who seemed really sincere and wanted to help but was unable give me the original offer but offered a higher per KWH rate. I told him no, that i wanted the original offer rates. He came back with a $30 credit, i again did not accept. He promised me he would get to the bottom of this matter and said he would calll within 2 hours. Its now been 3+ hours . I have now decided to put 4Change energyy to rest, this company is on the DO NOT USE list along with 1 orher company in 18 years.

Tia
July 8th, 2019

Hi there Tia, we apologize for your experience! It sounds like something went wrong and we're sorry to hear that our renewal experience was not as seamless as intended.

4Change Energy Responds July 25th, 2019
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Look elsewhere for better customer service and more competitive rates for your utility service

(1 / 5)

  I have had a poor overall customer service experience - and have been disappointed by my overall experience - with 4Change Energy.

RM
July 2nd, 2019

Hey there, we're sorry to see you so disappointed! We do apologize for your experience and would love to know more as to how we can provide a 5 star service for you.

4Change Energy Responds July 25th, 2019
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My Rate Plan

(5 / 5)

  I really like the rate plan I'm currently on, because my electric bill has been reasonably low for the past six months. Hopefully, the next six months' bills will be reasonably low as well. I am very well pleased with cost per kilowatt.

Shirley M Love
July 1st, 2019

Thanks so much for your review, Shirley! We're happy to see you so excited about your energy service and we appreciate you choosing 4Change Energy as your electric provider.

4Change Energy Responds July 25th, 2019
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Best service best customer communication ever you always know about what you bill will be.

(5 / 5)

  Ben a costumer for year. Have referred several people to them.
Keep up the good work.

Charleshav
June 29th, 2019

Thanks for your review! We appreciate your loyalty and thanks for choosing 4Change Energy!

4Change Energy Responds July 25th, 2019
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Fast, Friendly, Affordable!!!

(4.6 / 5)

  I found it easy to sign-up & get my service started.
The staff was helpful & very thorough.
I'm actually saving compared to my previous electrical providers!

Joe P.

Joe Pearce
June 26th, 2019

We're so happy to hear that, Joe! Thanks so much for choosing 4Change Energy. We love hearing how easy it is to get your power on and we want to keep it affordable too!

4Change Energy Responds July 25th, 2019
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Great experience!

(5 / 5)

  I've used 4Change Energy for years and have gotten the best rates, paid no fees, and had excellent customer service experiences with no wait times or hassle. Highly recommend!

Shannon
June 19th, 2019

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No gimmicks

(5 / 5)

  100% satisfied with 4Change. No hidden fees, fine print or junk email. Reduced my bill by at least $100 a month. Love the weekly usage report.

Roxanne
June 14th, 2019

Thank you so much for your review, Roxanne! We appreciate you choosing 4Change Energy. If you ever have questions regarding your account, please reach out! We are here to help.

4Change Energy Responds July 10th, 2019
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4Change- Fantastic

(4.2 / 5)

  I was previsouly with TXU for several years. I paid my bills on time and never gave much grief for the random outages. Then as time went on I noticed my bills were constantly fluctuating up and down $50-$100/ month but still just assumed that it was the home using the power. I the recieved a bill that was $400 more than normal, I am a reasonable person and now i was livid. When I called TXU I was told that there was a power pole down the road from my house that was responsible for delivering power to my home and it was damaged and needed repair. They then stated that it was divided amongst all the users in that area and the cost was passed to us, THE COMSUMER. I couldn't believe it. I immediately started looking for other companies in the area. I came across 4Change, the process to get started was beyond easy. Within a couple of minutes I was setup and good to go. I have been with them over 2 years and haven't looked back, my Bill's are consistent and have had no issues with the service. I have recommended to all of my friends and family. They are fantastic.

Change to 4Change
June 12th, 2019

Thanks so much for your review! Sounds like you've found the right electricity provider for your usage! We appreciate you choosing 4Change Energy and wish you a great week.

4Change Energy Responds July 10th, 2019
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