Our Analysis of Liberty Power

They are mediocre and I feel like there are better companies out their that can exceed in the level of performance this company has to offer because they dont really give you offers like other companies do

They went to my house while I was extremely shitfaced and my roommates told me that it was a com ed lady saying that we didn't pay our bills. I was the one in charge of bills so it was my responsibility but I was positive I had paid all my bills on time. I was never aware it was a 2 year contract until after I had signed it so that caught me by surprise. I found this forum and was worried I'd be charged a termination fee but they told me since I was in a residential area that there was none but I'm worried there would be a surprise charge in the future..

As a third party verifier I'm the one that you get on the phone with and answer a few questions. I read these questions and I see how much more you're paying than you would be with your current supplier. We're not allowed to answer any questions but if I could I would say DON'T SIGN UP WITH THEM!!!!! They are truly a rip off. The representatives are people I would hang up on or slam my door because there's names like "John smith" are not their real name. They sound Indian yet their name is john???? And those could be the biggest scammers unless you know for a fact it's a legit company. Do your research. Ask a lot of questions and if they can't answer it straight forward then it's most likely a scam. And if they rush you to me. The third party verification. Then listen carefully to my questions. We give you the true answers.

Two representatives came in the house and began to speak with my father. The ask for our bill so they can see what we paid. They took a picture and called our company (reliant energy). That stupid rep broke our contract with Reliant!!! And we never signed anything or even gave them a yes!

This company comes into a locked community and starts knocking on doors. I dont know how they get into the building. I ask them how they get in and they say I work here. No you do not work for my complex. You work for Libery and you are not allowed to solicit here. I have called the police before on them. I thing they drop of people at complexes. Please stop. If we wanted your services we would call you!!!!. I will continue to call the police.

**SCAM**
Someone came to my house claiming to be with Encore. Encore had been to my home earlier that week to read the meter. I assumed this was a follow up because he said he was from there. He asked to see the meter and the bill. He proceeded to tell me I was being overcharged and they were working to resolve the issue. That is NOT what he did. He ILLEGALLY and FRAUDULENTLY tried to switch my utility service. I received 8 letters today from them, he ran my name 8 different ways to open that account. I have never even heard of this company and been with my utility company over 10 years, there's no way I would've changed like that. These people are out here running people credit and switching their service without their knowledge nor consent. This needs to be stopped!!! This company and their employees need to be prosecuted.

They changed the plan with informing me which changed my bill from $195/month to $750/month.
When I called customer service to resolve the issue, they would not even listen to me as I was ready to settle with higher rate than my previous contract. Both supervisor and manager acted like total jerks, no humility or customer care.
Worst utility experience during past 25 years.

A sales representative came to my house to tell me about oncor than proceeds to tell me about this company. Told me to think about switching to this company. Not really explaining that she's actually switch me. I thought she was showing me a comparison of the light company I'm with and this one. Pretended to show me video and it wasn't. I don't this light company. I want to stay with Green Mountain. Quit scamming people to come over to this company please. I like Green Mountain Energy. Don't come to my residence or call my phone. I will report this company if they come back to my home or call me. I want to cancel this account that I didn't want ASAP.

I'm being HARASSED on a daily basis by their phone solicitors (on a SPOOFED line, which indicates SCAMMERS)!! I've tried to explain to them that I am happy with my current provider and that I have researched Liberty and that they have numerous BAD reviews. The sales people just hang up on me and can't seem to remove me from their call list. I am sick and tired of the harassment!!! They haven't the common courtesy hear me out and remove me from the call list. If anyone is stupid enough to sign with this company, all the power to them. I don't understand why they have to harass people!!! (unless they are snake-belly low-lives).

They call repeatedly even though I have filed complaints with the FTC and BBB. The callers use Voip to fake the numbers and won't tell you its Liberty Power until they verify your account. Just search Liberty Power and read the reviews and complaints.

horrible experience just two months after a switch took place. then early termination fees somewhere hidden in the sales pitch even thou sales rep was assuring me the opposite on the day of the switch. in ten years of using various providers I never had to worry about termination fees and i don't intend to pay any fees.

Rotten bothersome company. Do not deal with them.

I received a call a week before Christmas promising 2 $100.00 gift cards (I have 2 meters) then promised 2 $50.00 gift cards for the next year if I went with LP. I would receive paperwork in the mail to sign an agreement or have 72 hours to cancel. I received paperwork after about 6 days but nothing to sign and return.During this time I received 2 emails stating my current provider was cancelling me. I got on the phone to LP stating the issue twice. The second time I was told it would have to be turned over to a review board. I called a third time and talked to a supervisor who told me I made a verbal agreement over the phone. This supposed Cheryl Smith (very thick foreign accent) told me I needed to sign the paperwork, send it back for agreement or call within 72 hours to cancel. When I did receive the paperwork it stated I would receive a $20.00 rewards card after 3 months, a $30.00 card after 1 year and a $50.00 card after 2 years!! Big difference from what I was quoted! I am supposed to hear from the review board in the next few days and may ha e to pay an early cancellation fee for canceling. In the meantime I was reinstated with my original provider for no penalty charge. From what I read in the reviews everyone making the calls are named Smith with heavy foreign accents!!!! DONT GO THERE!!!!!

They come to your door with a so called "lower rate". My bill has double than that I was paying for with the previous company. Nothing has changed as far as utility usage in my home so why the bill so high. They have other fees that they dont discuss with you. Just save yourself the headache and do not agree to service. I am contacting previous utility company now to switch back. My bill is $474 the highest it has ever been. EVER!! Just energy is wayyyyy cheaper and im going back to them Id rather pay $230 anyday. Dont believe the scammers at your door!! Its not worth it!!.Then the rep over the phone was just an asshole when i inquired about why my bill was what it was. Im so pissed off im contacting the city about this along with bill comparison from other company. I will be posting for my neighbors warning them of the reps. I have already sent an email to the front office about them soliciting services and etc along with bill comparison.

This is the worst electricity company ever. The reps lie to you, nobody keeps their word and they overcharge you on your bill. Once you call In with A explanation they tell you someone will call you back with the adjusted bill and nobody ever does. I wouldn't recommend liberty power if they were the last electricity company on earth rather be in the dark. This is the most bs company ever!!!! I hate this company with A passion I will be switching services when I move. RIP offs!!!!

Sales rep lied to my face and said my $200.00 exit fee from the company I was currently with if I switched. It was never paid, I sent several emails to Liberty and they refuse to make it right. Now, 10 months later, I have a 200 dollar payment due to collections or else it ruins my good credit. Thanks Liberty Power, you suck!

Continues to call me to get me to sign up, i asked them to stop calling and was told no, they wont stop. What kind of company does this

A young hispanic male representative that looked about 18 years old came to my door one late night to try to convert me to this company. I agreed to it because I was already paying way too high prices with Pulse Power, which is by far the worst company ever! But this male rep was full of lies. He said the company would pay for the termination fee to switch over to them. He lied. They had no intentions of paying. Beware of this fraud knocking at your door at night to sell you fraudulent power and lies!!! I'm ready to switch back to the best prices of all for me: TXU.

Horrible experience just two months after a switch took place. then early termination fees somewhere hidden in the sales pitch even thou sales rep was assuring me the opposite on the day of the switch. in ten years of using various providers I never had to worry about termination fees and i don't intend to pay any fees.
Agent Name: Glenn

This company is big liar big cheater. They said they gonna pay my existing bill if I cancel early with the amount $150.
Now they are not paying they are saying they havent said such thing and they cant pay.
Please suggest anyone what we can do against this company.
Me and my neighbor three are evidence the same thing they said.
Im trying to connect to lawyer and sue them.

At first when I switched, the bill seemed normal. But NOW, it's extremely high! I'm paying almost $150 and I'm sitting in the dark (I don't turn my lights on now or even use much of anything anymore because the bill is so high) I'm sitting in my dark house using candles for light, cooking my meals out or eating out. I'm fanning myself with cardboard for air. No television/radio. But yet ....but yet... I'm paying almost $150.00 ! This doesn't make any sense! I was really ripped off by this scam company! They lied to me, and lied to me on the phone each time I call, and they're also rude to me! This is a rip off scam company indeed!!!

I signed a 3 yr. contract and all was fine until we had to move and tried desperately to get liberty to hold the acct. until our other house was built no luck I spend dozens of emails and phone calls no luck. So they closed the acct. and sent me an early termination bill 200.00 now I am not wanting to stay with this co. because they weren't understanding. Nor do I trust them to give me a good price. So I am stuck with this negative review

Please listen to me! NEVER SIGN WITH THIS COMPANY!!! It is such a joke! Our bill went from around $50 a month to $280 a month! Even when you call and cancel they will just all of a sudden add themselves a couple months later and now you have them again with out even agreeing to it! Want a refund? Good luck! You can call and call yet they don't do anything for you! Now we also receive daily calls from them. Not about our refund, but them offering us plans. If you are on auto pay and have had them before don't trust the cancelation, be sure to check your bill months after.