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TXU is one of the original incumbent utility providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. TXU is one of the largest and most recognized retail electricity providers in Texas and services both residential and commercial customers.

TXU is part of Vistra Energy which also owns Luminant, which specializes in coal and natural gas power generation assets.


Our Grading of TXU Energy

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TXU Energy Plan Summary

TXU Energy does not currently have any plans available on OH Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Energy Harbor instead.

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Customer Reviews of TXU Energy



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Most Recent TXU Energy Reviews  


Rate TXU
Angel was awesome at helping me out with my account problem. Lisa Applegarth from Santa Fe TX

Prompt and professional. Not sure why another company took over the account??
I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price. Eric Crockett from Houston TX

chat experience
I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :) ValWyn from Spring TX


4-5 Star Reviews: 44 (7%)



Rate TXU

Angel was awesome at helping me out with my account problem.

Lisa Applegarth from Texas
October 23rd, 2021

Billing & Account Management
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3-4 Star Reviews: 23 (4%)



My bill is CONSISTENTLY HIGH

I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt

Maria from Texas
July 6th, 2021

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2-3 Star Reviews: 56 (9%)




Make pretty promises to get you to sign up but will screw you over once the contract is over...

An unsatisfied customer from Texas
February 28th, 2021

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1-2 Star Reviews: 338 (54%)