FirstEnergy Solutions Customer Reviews

The best review categories for FirstEnergy Solutions are their billing & account management system, rated at 3.3 out of 5, and their plans and pricing, rated at 2.7 of 5.

FirstEnergy Solutions Rating

Ohio Energy Ratings Score:


( 2 / 5 )
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About FirstEnergy Solutions

FirstEnergy Solutions was founded in 1997 in Akron, Ohio, and is the competitive subsidiary of FirstEnergy Corp., a Fortune 200 company with long-standing presences in Ohio, Pennsylvania, and New Jersey.

FirstEnergy Corp. is one of the nation's largest investor-owned electric utilities, and the unregulated affiliate of Ohio Edison, Toledo Edison, The Illuminating Company, Penelec, Met-Ed, Penn Power, West Penn Power, Jersey Central Power & Light (JCP&L), Mon Power and Potomac Edison. They supply electricity to millions of customers in Illinois, Maryland, Michigan, New Jersey, Ohio and Pennsylvania, and manage the energy and procurement needs for over 120,000 businesses.

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3 Reviews for FirstEnergy Solutions


Customer service

(5 / 5)

  The customer service people are very friendly. I've never had a problem with my bill or service.

Melody
December 27th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Poor Initial Hook up. Poor customer service reps.

(2 / 5)

  Bought a boat storage building up by Lake Erie. After initial contact with FirstEnergy it took over a week to get the service turned on from an existing meter. Terrible service. Very poor customer service. This would not happen in southern Ohio.

Fishing Fan
January 24th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Rotten company

(1 / 5)

  They are rude on the phone and forcing "smart meters" on everyone to up our costs and they ignore the data on health hazards of these meters. They bribed politicians to make it a law that we have to have these meters. They are truly a rotten company.

Eve
July 1st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions





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