The best review categories for Planet Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
Do not sign up with Planet Energy
| The use of planet energy was fine till we sold our house and moved. Planet Energy held us accountable to the transfer of their account to our new home, which is fine until we found out that where we were moving was actually managed by a 3rd party and did not allow Planet energy in. We kept getting harassing phone calls and threatened to get our account sent to a 3rd party if we didn't pay therefore minimizing our credit rating. They were successful using threats as my husband decided to pay although we did not owe them any monies. I have repeatedly reported to them about the move and offered to forward the service ontario email acknowledging our move request but it wasn't proof enough. So we have decided to pay in order to get peace of mind. Please do not sign up because it is extremely hard to get out. | |||
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| Order Experience | |
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| Account Management | |
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—
Can't Get Out Of Contract
from
on
August 4th, 2021
RUN AS FAST AS YOU CAN
|
RUN AS FAST AND AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!!!!!!!!!!!!!!!!!!!!!!!! I was told if I sold my house I would be able to terminate the contract. TOTAL BALONEY!!!!!! At this point there is not that high of a cancellation fee as I only have 10 months to go. However, during the contract, I have paid far more than if I just had had hydro from the main service provider, certainly they got more than the cancellation fee from me. AND it is a total misrepresentation of the terms that were presented to me by ACN. The people here don't give a wink . They have their scripts, their bs uplift to managers, and incredibly condescending attitudes. I feel sorry for the workers as it is simply a job, however without a doubt the worst customer service I have ever experienced (even worse than communication companies). As I still have another two service contracts with them, it would have been good customer relations to waive the $50 early cancellation fee for the property I have sold. I certainly wouldn't have been writing this review. if they had. As it is, they want me to jump through very expensive hoops to show I no longer own the property (notarizations, government documents, legal letters, my first born etc.). I joined as a favour to a friend. I don't regret helping my friend, however, I WOULD STRONGLY RECOMMEND YOU STAY AWAY FROM ANYTHING TO DO WITH THIS COMPANY!!!!!!! |
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—
Displeased
from
on
June 25th, 2020
Shady about their contract information
| These people came to my door as I was a first time apartment renter and have given me nothing but trouble about every little detail and transaction. Termination costs if you move and choose not to continue service costs that are generally higher than market value. Don't listen to what they say when it comes to their product... It's a scam. | |||
| Plans & Pricing | |
| Order Experience | |
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—
Tom Jordan
from
Mentor, OH
on
January 17th, 2020
Gas Plans & Rates
Recommended Plans
All Plans
2 Year Fixed Rate
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
24 Month Fixed Rate
$4.150 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$4.150 per mcf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
1 Year Fixed Rate
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
Select Plus 12 Month
$5.290 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$5.290 per mcf
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Popular Plan
30 Month Fixed Rate
30 month
Fixed Rate
Fixed Rate
Fixed Rate 30 with $50 Reward
$4.150 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$4.150 per mcf
Rate Type:
Fixed Rate
Term Length:
30 months
Early Termination Fee:
$100.0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Popular 2 Year Plan
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
24 Month Fixed
$5.180 / mcf
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
$5.180 per mcf
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
N/A
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Plan Name
Company
/ Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 month
Fixed Rate
Fixed Rate
$5.250 / mcf
$0.00
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
$4.550 / mcf
$0.00
monthly recurring charge
18 month
Fixed Rate
Fixed Rate
$5.490 / mcf
$0.00
monthly recurring charge
30 month
Fixed Rate
Fixed Rate
$4.150 / mcf
$0.00
monthly recurring charge
