SFE Energy Customer Reviews

The best review categories for SFE Energy are their plans and pricing, with an average of 1.4 stars, and the order experience, with an average of 1.4 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Recent Good Review from Brittany

Controls my bills! So worth it!!!

I had a young lady come to my door, she explained I had a daily rate and it allowed me to use up to 10,00KWH for electric and 1000ccf for gas, which allowed me to use more without the pricing spiking. My bills have been consistent and Im not surprised month to month. Now if the utilities could lower the stupid delivery fees then that would be nice.

Definitely worth it!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brittany from Grove City, OH on June 26th, 2020

Most Recent 5 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Controls my bills! So worth it!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brittany from Grove City, OH on June 26th, 2020

5 star company

Representative was here today to sign me up. Her presentation was clear, concise, and very informative. I expect significant savings for both gas and electric services by transferring my business to this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— K.W. Wright from Columbus, OH on February 14th, 2020

Sales Lady at my door

I had one of your sales rep knock on my door and invited them in as it was very hot out and she was friendly and said she was just there to help me understand my utility bill better. She asked for my bill which I didn't mind getting since she said that is why she was here and she broke down my bill for me and showed me what all the rates are and meant, I found her very helpful. She then went on to explain to me what SFE energy offers and that I had options when it came to utility rates which I didn't know until now. I decided to sign up as it looked like it would help me and she said we would have to do a verification call to complete the enrollment and other details to confirm my account which was reassuring . Overall I found my experience with her very helpful and she was straightforward, very patient explaining everything to me and wasn't trying to push me to sign anything which I found comforting.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patel from Ashley, OH on September 18th, 2018

Most Recent 1 Star Reviews

9 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

SCAM - Pretends to be your Current Company

I was lied to and told it was my current company and needed to correct my pricing.
I made several attempts to cancel.
Despite paying to cancel, they have sent us to two additional collections agencies and called repeatedly harrasing my business.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SCAM!!!! from Cleves, OH on April 3rd, 2023

Run! Run quickly!

Run & run quickly. If I could have put zero Stars I would have!! A gentleman came to my door offering a better rate on my gas & electric. I explained I was in a co-op with my utilities. He told me my electric would be 4.6kwh with them for 3 years. I don't recall what he said the gas would be. We looked at my bill & saw I was paying 4.9 kwh, so trying to save a little money during pandemic times, I agreed to switch. He used my phone to call customer setup, put it on speaker phone & then told me he was going to stand there & "help me through the call-but don't tell the agent that he's there". He wrote yes, no & my account number on his notepad. As the agent on the phone talk to me, he would point to yes or no on his notepad as the answer he wanted me to give. Something felt really off about it but I went ahead, against my better judgment. When the call was over, he told me it would take 2-3 billing cycles for the new bill to come. That was in late June 2022. Well, I got my bill for the month of September 2022, yesterday.... It's normally $56 but this bill was $127!!!! I'm on the budget plan so I called my electric company immediately. The agent explained that even though I'm on the budget plan with them, SFE was charging me 5-something PLUS a daily customer service fee that equalled $44!! WHAT?!?! That was never explained nor agreed upon. So I'm locked into a 3-year contract at 5. whatever with a daily customer service fee.....nope, I'm done. I called SFE to tell them I wanted to cancel service because this is not what was explained to me and I felt like I have been frauded. The SFE agent profusely apologized, told me she would be glad to cancel my service and then told me there's a cancellation/exit fee of $250 per utility = $500! If I wasn't mad before, I'm furious now. I told her that was fine because I needed to get off the phone before I said something I was going to have to go back and apologize for later. I went to work and called on my lunch break and spoke to a different agent and explain the situation and that there is no way that I am going to pay $500 for an exit fee when I feel I've been the victim of a scam and I'm going to report them to the Better Business bureau. That agent profusely apologized and told me to send them a copy of my bill where it shows I'm on the budget plan and they will waive my exit fees. I immediately sent them the email with the bill screenshot attached. I'm going to wait and see what they do but I'm still going to report to the Better Business bureau! This is a scam as far as I can see and I do not recommend them at all!

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Order Experience
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Account Management
Likely to recommend

— Michelle Owens from Akron, OH on October 6th, 2022

MISLEADING

This young guy "Tyler L" came to my elderly mothers house and told her she was being overcharged. Signed her up at 9.99 when she was paying 3.89 and broke her current contract. I called him that evening when I stopped by he was extremely unprofessional and kept hanging up on me when I asked about cancelling & his supervisors number.

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Account Management
Likely to recommend

— Amber B from Cleveland, OH on September 13th, 2022

The most poorest service ever in the United States

SFE is just some thieves together ripping money from citizens. They come to you and say things all beautiful and you start receiving 4 times your old bill. My aep billing was below $100 and they said they can lower it my bill is now $475. Bad customer service and they will tell you that they will put you on a collection to destroy your credit report. Dont ever sign up with SFE energy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SFE Energy from Columbus, OH on July 20th, 2022

Monthly fee!!

We were ready to sign up until we found out that there is a monthly fee of $33.15 no matter how much gas you use!!! NO DEAL!!! So with monthly fee we would of been paying $1.16 per CCF not the $0.699 we were quoted!!! Also there is a fee of $50.00 per month for electric!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Deborah Cadwell from Medina, OH on June 10th, 2022

Cancel before it's even started

The guy John came here lied about everything misrepresented like he was from the city of Akron and I had to sign up for this otherwise my bills were going to go up. He stayed here the entire time and wouldn't leave, when the lady on the phone asked me if he had left he stayed here and told me to lie that he was gone. If they come to your door call PUCO immediately so they know to look in the neighborhood and check and see if they did it to anybody else.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Rod K from Akron, OH on March 9th, 2022

Over doubled my bill!

I was tild my bill would be cheaper and it has been over double every month,total scam and rated an F by the bbb,which im also reporting them to.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jill from Toledo, OH on August 29th, 2021

Rude!

My father died 4 days ago, I told them this, they were still extremely rude and pushy. I finally had to shut the door in their face a second time to get them to leave me alone. I will never do business with them.